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βœ“ Zoho Desk

Industry's first context-aware Helpdesk Software

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Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.


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Zoho Desk Alternatives

The best Zoho Desk alternatives based on verified products, votes, reviews and other factors.
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  1. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

  2. LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

    paid Free Trial $15.0 / Monthly (Ticket)

  3. Zendesk is a beautiful, lightweight help-desk solution.

  4.  
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    UltraSMSScript is a business text messaging & SMS marketing self-hosted software platform where you only pay a 1-TIME fee for the software and the WHOLESALE costs of texts. Start your own white label SaaS SMS Marketing business.

  5. Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

  6. multi-channel inbox service for collaborative teams

  7. Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

    freemium $69.0 / Monthly (6 users / 50 GB / CRM+)

  8. Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

  9. Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

  10. Learn how elevio can help bring all your support channels into one, to provide the best support possible for your users

  11. Customer Service & Live Chat

  12. A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

  13. Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

Zoho Desk Reviews

  1. User avatar
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: ZenDesk, Jira Service Desk, Vision Helpdesk
    πŸ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    πŸ‘Ž Cons:    Need more image manipulation feature
  2. User avatar
    April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: ZenDesk, Salesforce Service Cloud
    πŸ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    πŸ‘Ž Cons:    Few features are in beta
  3. User avatar
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: ZenDesk
    πŸ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

A list of external sources with helpful reviews and comparisons of Zoho Desk

Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, helpdesk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used...
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Finally, we have Zoho Desk. Zoho touts an impressive client list, from Sears to Mercedes-Benz to Intel. However, it’s likely better suited for smaller businesses. In fact, if you’re a small business on a tight budget, this may be the perfect option for you. Perhaps the biggest draw is that it offers a free plan for up to 3...
Source: www.ltvplus.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Zoho makes apps for everything: office files, CRM, accounting, and much more. Zoho Desk follows in the grand tradition of the other Zoho apps, with a similar interface, one account that works with all of the Zoho apps, and tight integration with the other Zoho tools. And, most incredibly, it lets you build a full support...
Source: zapier.com
Read all Zoho Desk reviews β†’

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This article was published on | Author of Zoho Desk's details: | Publisher: SaaSHub
Categories: Customer Service, Help Desk, Customer Support