Zoho Desk
Freshdesk
Zendesk
LiveAgent
HelpScout
Salesforce Service Cloud
Intercom
Front
LoyaltyLion
Smile.io
Open Loyalty
Antavo
Yotpo
Ampliyo
Propello
ReviewTrackers
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Zoho Desk LoyaltyLionLoyaltyLion is recommended for ecommerce businesses, especially those using platforms like Shopify and Magento. It suits companies aiming to improve customer retention, increase repeat purchases, and boost overall customer engagement. It is particularly beneficial for brands looking to leverage referral marketing, create elite loyalty programs, and gain actionable insights from their customer data.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
LoyaltyLion might be a bit more popular than Zoho Desk. We know about 1 link to it since March 2021 and only 1 link to Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk โ Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / about 4 years ago
Look at what similar businesses are doing and talk to these guys: https://loyaltylion.com/. Source: over 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Smile.io - Reward programs for online businesses
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Open Loyalty - 100% customizable loyalty platform with ready to-use-features gamification and loyalty features. Available in Open Source and Enterprise edition.
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Antavo - Antavo helps businesses build their loyalty programs up to 10 times faster and run them on the most powerful Engine with the best Workflow editor on the market. All powered by AI.