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Zoho Desk

Industry's first context-aware Helpdesk Software

  • Freemium
  • Free Trial
  • $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
  • Cloud
  • Web
  • iOS
  • Android

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Keep the spirit of customer centricity alive with Zoho

What is Zoho Desk? - An Overview

Automate your customer service process with Zoho Desk


  1. User avatar
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    πŸ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    πŸ‘Ž Cons:    Need more image manipulation feature
    April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    πŸ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    πŸ‘Ž Cons:    Few features are in beta
  3. User avatar
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    πŸ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
    Great on its own, OUTSTANDING when synced with Zoho CRM

    The integration with Zoho CRM is game-changing. It's so simple to set up and gives our Sales + Customer Service teams complete transparency into what the other is doing. It's really intuitive β€” of all the Zoho apps, Desk is the best for ease-of-use and straightforward UI. I like it even more than Zendesk. Powerful automation features. Love the customer portal + knowledge base, we use it every day

    🏁 Competitors: Zendesk
    πŸ‘ Pros:    Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.
    πŸ‘Ž Cons:    Sometimes some of the default email templates can be a little bit funky, but that was an easy fix.
    Easy support App

    It is an innovative service, which does most of the things I need, works well on mobile, on web sometimes i find it a little slow but it is acceptable. Support is great, they reply in no time.

  6. User avatar
    Overall Zoho suite it easily integrates with multiple other extensions

    Easy management and ticket assignment and that it works as an extension of other features and integrates perfectly with invoicing, CRM, etc. making the entire ZOHO Suite the preferred choice for all our ban and front end business needs. Since it can also integrate with many other programs, there is hardly any limit in how useful the overall Suite is and Zoho Desk is an essential part of that that allows us to track internal performance as well as overall customer interaction on a single platform. Training is well laid out and there are plenty of online resources to reference to get going.

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Social recommendations and mentions

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External sources with reviews and comparisons of Zoho Desk

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youҀ™re interested in that too). ItҀ™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to structure your help desk to reflect your...
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated with a ticket in one tab, making it...
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management, and embedded self-service. Zoho Desk...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Finally, we have Zoho Desk. Zoho touts an impressive client list, from Sears to Mercedes-Benz to Intel. However, it’s likely better suited for smaller businesses. In fact, if you’re a small business on a tight budget, this may be the perfect option for you. Perhaps the biggest draw is that it offers a free plan for up to 3 users per month. On top of that, Zoho Desk is very easy to use, making it perfect for...
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Zoho makes apps for everything: office files, CRM, accounting, and much more. Zoho Desk follows in the grand tradition of the other Zoho apps, with a similar interface, one account that works with all of the Zoho apps, and tight integration with the other Zoho tools. And, most incredibly, it lets you build a full support center for free.

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