Software Alternatives & Reviews

Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Zendesk Alternatives

The best Zendesk alternatives based on verified products, community votes, reviews and other factors.
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  1. 669

    Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Visit Website

  2. 416

    Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

  3. 492

    LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

    freemium $15.0 / Monthly (Ticket)

  4. 355

    Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

  5. 259

    tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

  6. 248

    Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

  7. 247

    multi-channel inbox service for collaborative teams

  8. 277

    Industry's first context-aware Helpdesk Software

    freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

  9. 285

    Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

  10. 181

    LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.

    paid Free Trial $16.0 / Monthly (1 seat)

  11. 164

    A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

  12. 152

    Gorgias is a helpdesk built to provide great support at scale.

  13. 201

    Multi-channel customer support software

    freemium $95.0 / Monthly (Unlimited Users + Unlimited Agents + Unlimited Emails)

Zendesk Reviews

External sources with reviews and comparisons of Zendesk

"Pay 880$ per month" - Intercom
Zendesk is more enterprise. I am looking for a chat tool with company details of the person who triggered the chat.
Best Customer Service Software
The full-service support suite from Zendesk has it all. But not every business needs something this comprehensive. If you’re looking for something a little bit more basic, Zendesk offers more affordable options for smaller businesses.
Running an Internal Helpdesk inside Slack
The pricing for Zendesk for Slack is a bit different, you can only access Zendesk for Slack if you have paid for a team plan (or higher) of Zendesk Support. Zendesk Support has a monthly and annual plan. The monthly plan costs $49/year ($5 per month per agent), whereas the monthly plan costs $9/month ($59 annually per agent).
11 Best Help Desk Software to Totally Check out in 2020!
There are hardly a few who haven’t heard of the much sought-after Zendesk. The help desk software prevails to be one of the best even to this day, thanks to its powerful set of features and excellent services. Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels...
Read all Zendesk reviews → Read all Zendesk reviews →

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Author: | Publisher: SaaSHub
Categories: CRM, Help Desk, Support, Customer Support, IT Helpdesk, Help Desk And Ticketing