Software Alternatives, Accelerators & Startups

Zoho Desk VS Replicant

Compare Zoho Desk VS Replicant and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Replicant logo Replicant

Replicant is a distribution of Android that is 100% Free Software.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Replicant Landing page
    Landing page //
    2018-10-14

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Replicant

Pricing URL
-
$ Details
-
Platforms
-

Zoho Desk features and specs

  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Replicant features and specs

  • Open Source
    Replicant is fully open-source, allowing users to inspect, modify, and improve its code. This transparency helps ensure there are no hidden backdoors or malicious code.
  • Privacy and Security
    By using only free and open-source software, Replicant aims to provide a more secure and privacy-respecting experience compared to proprietary systems and firmware.
  • Community-Driven
    Replicant is developed by the community, for the community, which can lead to iterative improvements and features that users genuinely want.

Possible disadvantages of Replicant

  • Limited Device Support
    Replicant supports a limited number of devices compared to mainstream Android versions, which may restrict user options.
  • Hardware Incompatibility
    It may not support all hardware functionalities, such as modem or hardware acceleration, which can limit the overall usability of the device.
  • Lack of Latest Features
    Replicant may lag behind mainstream Android versions when it comes to the latest features and updates, potentially making the user experience feel outdated.

Analysis of Replicant

Overall verdict

  • Replicant is considered a good option for users who prioritize freedom and privacy over performance and wider app compatibility. However, its support for devices is limited compared to mainstream Android versions, and some features may not work on all devices due to the lack of proprietary software.

Why this product is good

  • Replicant (replicant.us) is known for being a fully free and open-source mobile operating system based on Android, prioritizing user freedom, privacy, and control over the device. It aims to replace proprietary Android components with free software alternatives, ensuring that users can run a phone without any proprietary software.

Recommended for

  • Privacy-conscious individuals.
  • Users enthusiastic about open-source software.
  • Individuals who are willing to compromise on device functionality for increased control over their software.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Replicant videos

BRS gray g-10 REPLICANT Review

More videos:

  • Review - BRS Replicant review + Car Crash
  • Review - -=brs=- select replicant review

Category Popularity

0-100% (relative to Zoho Desk and Replicant)
Customer Support
96 96%
4% 4
Mobile OS
0 0%
100% 100
Help Desk
100 100%
0% 0
Mobile SDK
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Replicant. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Replicant

Zoho Desk Reviews

  1. Neha
    ยท Helpdesk Manager at Tagio ยท
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    ๐Ÿ Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    ๐Ÿ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Need more image manipulation feature
  2. Kassy
    ยท CXO at Filter Publications ยท
    April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    ๐Ÿ Competitors: Zendesk, Salesforce Service Cloud
    ๐Ÿ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya
    ยท Co-Founder at SMBCon ยท
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youรขย€ย™re interested in that too). Itรขย€ย™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Replicant Reviews

Open Source Mobile OS Alternatives To Android
Though Replicant was founded back in 2010 by a couple of Free Software groups, it now uses the source code of LineageOS as the base. You can see the list of devices supported by Replicant here.
Source: itsfoss.com

Social recommendations and mentions

Based on our record, Replicant seems to be a lot more popular than Zoho Desk. While we know about 14 links to Replicant, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Replicant mentions (14)

  • Syncthing Android App Discontinued
    Sadly there is no real alternative to Android at the moment. Replicant are also just 2-3 developers afaik. https://replicant.us/. - Source: Hacker News / 12 months ago
  • Ask HN: What currently is the best, nerd-friendly, rootable Android phone?
    Galaxy Note 2 + [Replicant](https://replicant.us). I got 2 used for $10, one is my main, the other is my travel dummy airport cops can look at. - Source: Hacker News / about 1 year ago
  • Linux is growing rapidly
    The Free Software Foundation. Founded by Richard Stallman, they made the GPL Licences, they were resposible for the GNU in GNU/Linux. Check out their website on www.fsf.org. In this article they recommend Replicant. Source: over 2 years ago
  • Google finds more Android, iOS zero-days used to install spyware
    There is a android rom called replicant which is trying to fix the problems with cell phones. https://replicant.us/. Source: over 2 years ago
  • FIGHT ME!!!!!!!!
    If you did read the list of FSF approved distro's, you'd know that they approve of Replicat a mobile Linux distro that doesn't use GNU. Source: about 3 years ago
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What are some alternatives?

When comparing Zoho Desk and Replicant, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LineageOS - Operating system for smartphones and tablet computers, based on the Android

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MessageMind.ai - A full human-like customer service team, powered by AI.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

HelpScout - Help Scout is a simple, straightforward way to provide excellent support