Software Alternatives & Reviews


Help Scout is a simple, straightforward way to provide excellent support


HelpScout Alternatives

The best HelpScout alternatives based on verified products, community votes, reviews and other factors.
Latest update:

  1. 391

    Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Visit website

  2. 370

    Zendesk is a beautiful, lightweight help-desk solution.

    Visit website

  3. Featured

    Modern help desk software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.

    Try for free paid Free Trial $12.0 / Monthly (per agent)

  4. 285

    LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

    freemium $9.0 / Monthly (Small)

  5. 206

    multi-channel inbox service for collaborative teams

  6. 221

    Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

  7. 239

    Industry's first context-aware Helpdesk Software

    Visit website freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

  8. 155

    Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

  9. 165

    A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

  10. 145

    Gorgias is a helpdesk built to provide great support at scale.

  11. 199

    Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

  12. 185

    Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

  13. 158

    UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    freemium $19.0 / Monthly

  14. 137

    Helpdesk Software Your Team Can Rely On

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HelpScout Reviews

External sources with reviews and comparisons of HelpScout

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a...
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy...
Read all HelpScout reviews →

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Author: | Publisher: SaaSHub
Categories: Help Desk, Customer Support, Customer Service


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