Software Alternatives & Reviews


Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshdesk Alternatives

The best Freshdesk alternatives based on verified products, community votes, reviews and other factors.
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  1. 741

    Zendesk is a beautiful, lightweight help-desk solution.

    Visit website

  2. 582

    LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

    freemium $9.0 / Monthly (Small)

  3. Modern help desk software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.

    Try for free paid Free Trial $12.0 / Monthly (per agent)

  4. 443

    Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

  5. 394

    Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

  6. 387

    Industry's first context-aware Helpdesk Software

    Visit website freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

  7. 290

    Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

  8. 281

    multi-channel inbox service for collaborative teams

    Visit website

  9. 333

    Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

  10. 239

    LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

    paid Free Trial $20.0 / Monthly (1 agent)

  11. 220 is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

  12. 160

    A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

  13. 159

    Gorgias is a helpdesk built to provide great support at scale.

  14. 228

    osTicket is a widely-used open source support ticket system.

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Freshdesk Reviews

  1. User avatar
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

External sources with reviews and comparisons of Freshdesk

alternatives to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like, it doesn’t support on-premise and is not open-source, but it supports automation and many...
The 10 Best Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even...
Read all Freshdesk reviews →

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Author of Freshdesk's details: | Publisher: SaaSHub
Categories: Customer Support, Help Desk, Ticketing System, Customer Service, Online Ticketing, Help Desk And Ticketing


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