Software Alternatives & Reviews

Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshdesk Alternatives

The best Freshdesk alternatives based on verified products, community votes, reviews and other factors.
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  1. 658

    Zendesk is a beautiful, lightweight help-desk solution.

    Visit Website

  2. 550

    LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

    freemium $15.0 / Monthly (Ticket)

  3. 383

    Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

  4. 377

    Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

  5. 368

    Industry's first context-aware Helpdesk Software

    Visit Website freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

  6. 286

    Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

  7. 284

    multi-channel inbox service for collaborative teams

  8. 320

    Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

  9. 215

    LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.

    paid Free Trial $16.0 / Monthly (1 seat)

  10. 196

    tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

  11. 161

    A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

  12. 214

    osTicket is a widely-used open source support ticket system.

  13. 149

    Gorgias is a helpdesk built to provide great support at scale.

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Freshdesk Reviews

  1. User avatar
     
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

External sources with reviews and comparisons of Freshdesk

Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help...
Best Customer Service Software
If you’re currently using another help desk solution and you’re unhappy with it, Freshdesk makes it easy for you to switch to its software. Their team will help you make the switch over easily.
11 Best Help Desk Software to Totally Check out in 2020!
When it comes to help desk tools, Freshdesk is one of the most popular names. The help desk software offers a self-service, omnichannel customer service solutions that are powered by AI. Simplify and streamline customer conversations in one common place and team up with the agents to deliver faster solutions. Automate your...
Best helpdesk software of 2020: for ticketing and support
Freshdesk is help desk software that has a number of features to foster efficiency of workflow based around the tickets created. These include a team inbox to manage incoming tickets from several channels to one location, the ability to designate and create custom ticket statuses that work for your organization, canned...
Read all Freshdesk reviews → Read all Freshdesk reviews →

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Author of Freshdesk's details: | Publisher: SaaSHub
Categories: Customer Support, Help Desk, Ticketing System, Customer Service, Online Ticketing, Help Desk And Ticketing