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Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Freshdesk Alternatives
The best Freshdesk alternatives based on verified products, community votes, reviews and other factors.
Latest update:
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Zendesk is a beautiful, lightweight help-desk solution.
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LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
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Modern help desk software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
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Help Scout is a simple, straightforward way to provide excellent support
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Industry's first context-aware Helpdesk Software
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Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
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multi-channel inbox service for collaborative teams
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Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.
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LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.
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tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
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A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.
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Gorgias is a helpdesk built to provide great support at scale.
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osTicket is a widely-used open source support ticket system.
Generic Freshdesk discussion
Freshdesk Reviews
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Does what it says on the box
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
👍 Pros: Straightforward|Free basic plan👎 Cons: Missing a feature
External sources with reviews and comparisons of Freshdesk
Categories: Customer Support, Help Desk, Ticketing System, Customer Service, Online Ticketing, Help Desk And Ticketing
Blogs
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osTicket v1.18.1/v1.17.5 Available
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The tawk.to guide to Knowledge Base SEO
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The Role of ChatGPT in Software Documentation
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3 Tips to Improve Internal Customer Service Through Technology