Zoho Desk

Website

zoho.com

Pricing URL

Official Zoho Desk Pricing

$ Details

freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

Platforms

Cloud Web iOS Android

Categories

#Customer Service #Help Desk #Customer Support #Knowledge Base #Help Desk And Ticketing #Customer Engagement #Customer Experience Management

Teamwork Desk

Website

teamwork.com

Pricing URL

-

$ Details

-

Platforms

-

Categories

#Help Desk #Customer Support #Customer Service #Help Desk And Ticketing

Zoho Desk features and specs

• Omnichannel
  Email, Telephony, Social, Customer Portals, Web forms, Live chat
• Zia - Artificial Intelligence
  With Zia, stay on top of every aspect of your customer service effort.
• Embeddable Self-service
  With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
• Multibrand Help Center
  Create a distinct self-service portal for each brand's customers.
• Knowledge Base
  Create a repository of solutions for commonly asked questions.
• Agent Productivity
  Collaborate, communicate, and secure those customer relationships
• Automations
  Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
• Blueprint
  Manage complex cross-functional service processes efficiently.
• Marketplace and Platform
  Use extensions to embed interactive widgets into the Zoho Desk interface.
• Reports and Dashboards
  Use detailed reports and dashboard visualisations to monitor your team's performance.
• Time Tracking
  Keep track of time spent on every ticket and task.
• Security
  Balance between protecting customer data and giving your team enough flexibility
• Developer Platform
  REST API, Widgets, Web and Mobile SDK, Custom Functions.
• Mobile Apps
  With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Teamwork Desk features and specs

• Integration with Teamwork Projects
  Teamwork Desk integrates seamlessly with Teamwork Projects, allowing for smooth task and project management. This makes it easier to keep track of issues and tickets in the context of larger projects.
• Automations
  Teamwork Desk offers various automation features that help streamline repetitive tasks, such as automatic ticket assignment and canned responses, saving time for support teams.
• Customizable Workflows
  Users can set up customized workflows to suit their specific support processes, ensuring that tasks are handled efficiently and according to their unique requirements.
• Comprehensive Reporting
  The platform provides robust reporting and analytics features, enabling users to track performance metrics, customer satisfaction, and team productivity.
• Collaboration Features
  Teamwork Desk supports internal notes and ticket splitting, allowing for effective collaboration among support agents and between different departments.

Possible disadvantages of Teamwork Desk

• Pricing
  For smaller businesses or startups, the cost of Teamwork Desk can be relatively high, especially when compared to some other helpdesk solutions available in the market.
• Learning Curve
  The broad range of features and customization options may present a steep learning curve for new users, requiring substantial time for training and setup.
• Mobile Experience
  While there is a mobile application, some users report that its functionality is limited compared to the desktop version, which can hinder productivity when agents are on the go.
• Limited Integrations with Non-Teamwork Products
  Although the tool integrates well with other Teamwork products, the integrations with third-party tools are not as extensive, which might limit its utility for organizations using a diverse set of software solutions.
• Customization Complexity
  While customizable workflows are a pro, the complexity of setting them up can be a con for users who are not technically inclined or lack prior experience with similar systems.

Analysis of Teamwork Desk

Keep the spirit of customer centricity alive with Zoho

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Teamwork Desk - Working With Tickets

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