Zoho Desk

Website

zoho.com

Pricing URL

Official Zoho Desk Pricing

$ Details

freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

Platforms

Cloud Web iOS Android

Categories

#Customer Service #Help Desk #Customer Support #Knowledge Base #Help Desk And Ticketing #Customer Engagement #Customer Experience Management

Sugester

Website

sugester.com

Pricing URL

Official Sugester Pricing

$ Details

-

Platforms

-

Categories

#Help Desk #Customer Support #Customer Service #Help Desk And Ticketing

Startup details

Country

Poland

City

Warsaw

Employees

10 - 19

Zoho Desk features and specs

• Omnichannel
  Email, Telephony, Social, Customer Portals, Web forms, Live chat
• Zia - Artificial Intelligence
  With Zia, stay on top of every aspect of your customer service effort.
• Embeddable Self-service
  With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
• Multibrand Help Center
  Create a distinct self-service portal for each brand's customers.
• Knowledge Base
  Create a repository of solutions for commonly asked questions.
• Agent Productivity
  Collaborate, communicate, and secure those customer relationships
• Automations
  Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
• Blueprint
  Manage complex cross-functional service processes efficiently.
• Marketplace and Platform
  Use extensions to embed interactive widgets into the Zoho Desk interface.
• Reports and Dashboards
  Use detailed reports and dashboard visualisations to monitor your team's performance.
• Time Tracking
  Keep track of time spent on every ticket and task.
• Security
  Balance between protecting customer data and giving your team enough flexibility
• Developer Platform
  REST API, Widgets, Web and Mobile SDK, Custom Functions.
• Mobile Apps
  With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Sugester features and specs

• Comprehensive Customer Support
  Sugester integrates multiple support channels including email, live chat, and a ticketing system, which helps in efficiently managing customer queries and enhancing customer satisfaction.
• Knowledge Base
  The platform includes a built-in knowledge base that allows businesses to create a repository of information and FAQs, making it easier for customers to find answers on their own.
• User-Friendly Interface
  Sugester boasts an intuitive and easy-to-use interface that reduces the learning curve for new users, allowing teams to adopt the software quickly.
• Flexible Pricing
  Sugester offers multiple pricing plans, making it accessible for small businesses and scalable for larger enterprises.
• Integration Capabilities
  The platform supports integration with various third-party applications, enhancing its functionality and helping businesses streamline their workflow.

Possible disadvantages of Sugester

• Limited Advanced Features
  While Sugester offers a solid set of basic features, it may lack some of the advanced functionalities required by larger enterprises or highly specialized businesses.
• Customization Limitations
  There might be some constraints when it comes to customizing the platform according to specific business needs, which could be a drawback for some companies.
• Performance Issues
  Some users have reported occasional performance issues, such as slow loading times, which can affect productivity.
• Steep Pricing Tiers
  Although there are flexible pricing plans, some essential features may be locked behind higher tiers, making it more expensive for small businesses to access all functionalities.
• Customer Support Availability
  The availability and responsiveness of Sugester’s customer support can be inconsistent, which may affect how quickly issues are resolved.

Analysis of Sugester

Keep the spirit of customer centricity alive with Zoho

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