10 Best Freshdesk Alternatives for Businesses in 2024

Customer Service Customer Support Help Desk And Ticketing

Freshdesk Landing Page

1

Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.

#Customer Support #Customer Service #Help Desk And Ticketing 12 social mentions
BoldDesk Landing Page
2

BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
Pricing:
- Paid
- Free Trial
- $25.0 / Monthly (For 3 agents)
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

#Customer Support #Help Desk And Ticketing #Ticketing Software 1 social mentions
Hubspot Service Hub Landing Page

3

Hubspot Service Hub

HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

HubSpot Service Hub is a cloud-based customer platform for growing businesses. It provides a suite of tools for inbound marketing, sales, and customer service with the goal of helping businesses attract, engage, and delight customers.

#Help Desk #Help Desk And Ticketing #Customer Service
Intercom Landing Page

4

Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.

#CRM #Customer Iteraction #Customer Messaging 6 social mentions
Zendesk Landing Page

5

Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.

#CRM #Help Desk #Support 7 social mentions
Salesforce Service Cloud Landing Page

6

Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.

#Help Desk #Customer Support #Customer Service
Zoho Desk Landing Page
7

Zoho Desk

Industry's first context-aware Helpdesk Software
Pricing:
- Freemium
- Free Trial
- $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.

#Customer Service #Help Desk #Customer Support 1 social mentions
HappyFox Landing Page

8

HappyFox

Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

HappyFox is a suitable choice for teams seeking project management features. It is designed to help businesses efficiently manage and resolve customer inquiries, support tickets, and other types of requests.

#Help Desk #Customer Support #Customer Service 1 social mentions
HelpScout Landing Page
9

HelpScout

Help Scout is a simple, straightforward way to provide excellent support
Pricing:
- Paid
- Free Trial
- $20.0 / Monthly (5 Mailboxes, 1 Docs site)
#Help Desk #Customer Support #Customer Service 2 social mentions
Kayako Landing Page

10

Kayako

Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

Kayako is a customer service software platform that enables businesses to effectively manage and support their customers. It provides a suite of tools and features designed to streamline customer support processes and enhance the overall customer experience.

#Customer Service #Customer Support #Help Desk 1 social mentions
LiveAgent Landing Page
11

LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Pricing:
- Freemium
- Free Trial
- $9.0 / Monthly (Small)
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.

#Help Desk #Help Desk And Ticketing #Live Chat 1 user reviews