Best Request Tracker Alternatives & Competitors in 2025

osTicket is a widely-used open source support ticket system.

Open Source

The Zammad - Help Desk and Ticket System - Community Page

Open Source

All-in-one work management platform for team collaboration.

Try for free freemium $39.0 / Monthly (8 users)

JitBit is a web-based help desk and ticketing software solution

freemium $29.0 / Monthly (Basic plan)

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Flexible project management web application

Open Source

The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

paid Free Trial $7.0 / Monthly (Above 10 Users)

Zendesk is a beautiful, lightweight help-desk solution.

Visit website

Trac is a project management and bug/issue tracking system. Provides an interface to Subversion and an integrated wiki.

Open Source

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!

Help Scout is a simple, straightforward way to provide excellent support

paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more for free