Request Tracker Alternatives & Competitors

osTicket is a widely-used open source support ticket system.

Key osTicket features:

Open Source Customizable Fields and Forms Email Integration Multi-Language Support

Open Source

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Key Freshdesk features:

User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. .

Key BoldDesk features:

Ticketing System Artificial Intelligence Automation Customer Portal

Try for free freemium

JitBit is a web-based help desk and ticketing software solution.

Key JitBit Helpdesk features:

User-Friendly Interface Quick Setup and Deployment Automation Features Multi-language Support

freemium $29.0 / Monthly (Basic plan)

The Zammad - Help Desk and Ticket System - Community Page.

Key Zammad features:

Open Source User-Friendly Interface Multi-Channel Support Customizable

Open Source

Zendesk is a beautiful, lightweight help-desk solution.

Key Zendesk features:

User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

Flexible project management web application.

Key Redmine features:

Open Source Cross-Platform Plugin Support Multi-language Support

Open Source

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system.

Key UseResponse features:

Comprehensive Customer Support Solutions Customization User-Friendly Interface Integrations

The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software. .

Key Jira features:

Robust Feature Set Customizability Integration Capabilities Agile Methodologies Support

paid Free Trial $7.0 / Monthly (Above 10 Users)

Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!

Key Desk.com features:

User-Friendly Interface Integration with Salesforce Multi-Channel Support Automation and Macros

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Key Intercom features:

User-friendly Interface Comprehensive Customer Communication Tools Customization and Integration Automation Capabilities

Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more for free.

Key Spiceworks features:

Free of Cost Comprehensive Features Community Support Ease of Use

Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

Key Kayako features:

Unified Customer Service Platform Intuitive User Interface Customization Options Customer Self-Service Portal

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Key UserVoice features:

User Feedback Gathering Customization Integration with Other Tools Analytics and Reporting