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Request Tracker VS OpenSupports

Compare Request Tracker VS OpenSupports and see what are their differences

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Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system

OpenSupports logo OpenSupports

Simple open source ticket system with user system and modern design.
  • Request Tracker Landing page
    Landing page //
    2023-07-30
  • OpenSupports Landing page
    Landing page //
    2021-10-22

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

OpenSupports videos

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How To install OpenSupports on CentOS Linux 7.4

Category Popularity

0-100% (relative to Request Tracker and OpenSupports)

Request Tracker

OpenSupports

Customer Support
60 60%
Customer Support
40% 40
Help Desk
58 58%
Help Desk
42% 42
Customer Service
51 51%
Customer Service
49% 49
Project Management
100 100%
Project Management
0% 0

User comments

Share your experience with using Request Tracker and OpenSupports. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Request Tracker mentions (21)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 10 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
  • FastCGI issue with Nginx on Rocky Linux 9
    I am in the process of setting up Request Tracker on Rocky 9.1. I am using Nginx as my web server. I need to use FastCGI to hand off the web requests from the Nginx frontend to the RT Perl backend via FastCGI. I have followed the manual install instructions on the RT wiki to do this however it does not work. Nginx is complaining there is no FastCGI server to connect to. Source: about 1 year ago
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OpenSupports mentions (0)

We have not tracked any mentions of OpenSupports yet. Tracking of OpenSupports recommendations started around Mar 2021.

What are some alternatives?

When comparing Request Tracker and OpenSupports, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Redmine - Flexible project management web application

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

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