Best OTRS Business Solution Alternatives & Competitors in 2024

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...

Try for free freemium €5000.0 / One-off (5 User)

Zendesk is a beautiful, lightweight help-desk solution.

The Zammad - Help Desk and Ticket System - Community Page

Open Source

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...

Try for free freemium €5000.0 / One-off (5 User)

OTRS ITSM is a fundamental solution for IT Service Management organizations.

Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

IT Service Management Suite

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...

Open Source

osTicket is a widely-used open source support ticket system.

Open Source

HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Freshservice: the one-stop cloud solution for all your IT management needs.