Top 9 Open-Source Alternatives to Request Tracker

Request Tracker

open-source enterprise grade issue and ticket tracking system.

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Product categories

AI AI Tools CRM Customer Engagement Customer Service Customer Support Developer APIs Developer Tools Help Desk Help Desk And Ticketing Issue Tracking Live Chat

Summary

The top open-source alternatives to Request Tracker are osTicket, Zammad, and FreeScout. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.

osTicket Landing Page
1

osTicket

osTicket is a widely-used open source support ticket system.
Pricing:
- Open Source
#Live Chat #Customer Service #Help Desk 38 social mentions
Zammad Landing Page
2

Zammad

The Zammad - Help Desk and Ticket System - Community Page
Pricing:
- Open Source
#Live Chat #Customer Service #Help Desk 18 social mentions
FreeScout Landing Page
3

FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...
Pricing:
- Open Source
#Customer Service #Help Desk #Help Desk And Ticketing 13 social mentions
OpenSupports Landing Page
4

OpenSupports

Simple open source ticket system with user system and modern design.
Pricing:
- Open Source
#Customer Service #Help Desk #Help Desk And Ticketing
DevRev Landing Page
5

DevRev

DevRev is the world's first Dev CRM that brings developers and customers together through the product.
Pricing:
- Open Source
- Freemium
- Free Trial
#CRM #Customer Support #AI 2 social mentions
Mibew Landing Page
6

Mibew

The official site of the open-source live support application Mibew Messenger
Pricing:
- Open Source
#Live Chat #Customer Service #Help Desk 1 social mentions
ChatWoot Landing Page
7

ChatWoot

Open-source omnichannel customer engagement platform
Pricing:
- Open Source
- Freemium
- $19.0 / Monthly (per agent)
#Live Chat #Help Desk #Support 5 social mentions
Gemini by Countersoft Landing Page
8

Gemini by Countersoft

Gemini is a web-based project management platform that supports for issue tracking, bug tracking, test management, help desk.
Pricing:
- Open Source
#Help Desk #Project Management #Issue Tracking
Happi.team Landing Page
9

H

Happi.team

Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Pricing:
- Open Source
#CRM #Customer Service #Help Desk