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osTicket

osTicket is a widely-used open source support ticket system.

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osTicket Alternatives

The best osTicket alternatives based on verified products, votes, reviews and other factors.
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  1. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

  2. Zendesk is a beautiful, lightweight help-desk solution.

  3. Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

  4.  
    Promoted

    UserGuiding - Better User Onboarding Without Coding

    Visit Website     paid Free Trial $99.0 / Monthly ("Unlimited Guides", "Detailed Analytics", "Customization")

  5. Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

  6. UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

  7. LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

    paid Free Trial $15.0 / Monthly (Ticket)

  8. Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

  9. JitBit is a web-based help desk and ticketing software solution

    freemium $29.0 / Monthly (Basic plan)

  10. The Zammad - Help Desk and Ticket System - Community Page

  11. Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

  12. Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

  13. Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!

osTicket Reviews

A list of external sources with helpful reviews and comparisons of osTicket

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak...
Source: zapier.com
Read all osTicket reviews →

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This article was published on | Author: | Publisher: SaaSHub
Categories: Help Desk, Customer Support, Customer Service