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Zendesk VS Logseq

Compare Zendesk VS Logseq and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Logseq logo Logseq

Logseq is a local-first, non-linear, outliner notebook for organizing and sharing your personal knowledge base.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Logseq Landing page
    Landing page //
    2024-10-15

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Logseq features and specs

  • Bidirectional Linking
    Logseq allows users to easily create bidirectional links between notes, enhancing organization and navigation through related information.
  • Graph View
    The graph view provides a visual representation of how notes are interconnected, helping users see the bigger picture of their knowledge network.
  • Markdown Support
    Logseq supports Markdown, making it easy to format notes and write in a widely-used plain text format.
  • Local Storage
    Notes are stored locally, giving users full control over their data and enhancing privacy and security.
  • Customizable Workflows
    Users can customize their workflows with plugins and templates to suit their specific needs and preferences.
  • Open Source
    Being an open-source project, Logseq invites community contributions and ensures more transparency in development and issue resolution.
  • Task Management
    Logseq integrates task management features, such as to-do lists and scheduling, directly within notes, improving productivity.

Possible disadvantages of Logseq

  • Learning Curve
    New users may find Logseq's extensive features and unique workflow approach challenging to learn without dedicated time and effort.
  • Sync Complexity
    While storing notes locally is a pro for privacy, it requires additional tools or manual methods to sync notes across multiple devices.
  • Mobile App Limitations
    The mobile version of Logseq is still in development, meaning it may lack some features and fluidity found in the desktop version.
  • Resource Intensive
    Logseq can consume considerable system resources, particularly when dealing with large datasets or extensive use of graph view.
  • Community Dependency
    As an open-source project, certain features may rely on community contributions, which could lead to inconsistent updates or support.
  • Customization Complexity
    While high customization is a benefit, it can become overwhelming and complex to manage for users who prefer a more straightforward tool.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Logseq

Overall verdict

  • Yes, Logseq is generally considered a good tool, particularly for individuals seeking a robust, free-form method of organizing notes and knowledge that goes beyond traditional hierarchical models.

Why this product is good

  • Logseq is a versatile tool for managing notes and knowledge using a graph-based interface similar to networked thought processing. It offers features like linked references, back-linking, and support for Markdown and org-mode, making it a valuable tool for those who value interconnected note-taking. Its open-source nature ensures constant community-driven improvements and transparency, encouraging a strong user community.

Recommended for

  • Students and researchers who manage a large volume of interconnected notes.
  • Professionals who require a flexible and dynamic knowledge management system.
  • Writers and content creators looking for a tool to visualize ideas and concepts.
  • Tech enthusiasts and developers who appreciate open-source software.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Logseq videos

+ Add

Logseq - A Roam Research Alternative for Notes / PKM / To Do / Journal

More videos:

  • Review - How I use Logseq Daily - A Roam Research Alternative for Notes / PKM / To Do / Journal
  • Review - Logseq Update Video - A Roam Research Alternative for Notes / PKM / To Do / Journal

Category Popularity

0-100% (relative to Zendesk and Logseq)

Zendesk

Logseq

Customer Support
100 100%
Customer Support
0% 0
Note Taking
0 0%
Note Taking
100% 100
Help Desk
100 100%
Help Desk
0% 0
Knowledge Management
0 0%
Knowledge Management
100% 100

User comments

Share your experience with using Zendesk and Logseq. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Logseq

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Logseq Reviews

The 5 Best Open Source Miro Alternatives in 2024
Logseq is a powerful and advanced tool for thought that has been gaining attention among note-taking enthusiasts and productivity seekers. In this article, we will provide an overview of Logseq, explore what users can do with the tool, and highlight its strengths and weaknesses compared to Miro, another popular tool in the note-taking and organization space.
Source: affine.pro
Supercharge Your Productivity: Three Recommended Tools for Thought
Outliners (think Workflowy, Roam, Logseq) rely on blocks and indentation for primary connections, and references to other blocks or pages for richer links. They’re optimized for capturing quick thinking.
Source: medium.com
Logseq vs Roam Research vs Obsidian: which one should you choose?
Refined user interface: Logseq offers a refined user interface that is easy to understand and pleasing to the eyes. On the other hand, Obsidian looks like a jumble of various UI elements which are hard to figure out and look daunting. Logseq wins this round for me, hands down. – The only reason to choose Obsidian’s user interface over Logseq’s is that the former is far more...
Source: medium.com
Best 5 Obsidian Alternatives
Logseq is an open-source outliner application that makes it easy to write, organize and share your thoughts and to-do lists thanks to the ability to create and edit plain-text Markdown and Org-mode files. This means that your data is locally stored and yours forever and that it can be edited with any tools supporting those formats.
Source: www.keepproductive.com
Obsidian vs. Roam vs. LogSeq: Which PKM App is Right For You?
While LogSeq and Roam function very similarly, LogSeq isn’t quite as refined. There’s a lot of thought that went into Roam’s simple interface, and while we appreciate that LogSeq is trying to push things forward in specific areas (like the addition of a Journals page), it doesn’t feel quite as smooth.
Source: thesweetsetup.com

Social recommendations and mentions

Based on our record, Logseq seems to be a lot more popular than Zendesk. While we know about 295 links to Logseq, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
View more

Logseq mentions (295)

  • A live catalog of Logseq plugins, by @rudifa
    Logseq is a personal knowledge management and note-taking application. - Source: dev.to / about 1 month ago
  • Obsidian, Notion, Logseq?! The note-taking stack that doesn’t suck for devs
    Logseq (Markdown outliner + journal): https://logseq.com. - Source: dev.to / about 1 month ago
  • Obsidian Bases
    What do you think of Logseq or SiYuan? Logseq[1] is also markdown based but also has a block approach. [1]: https://logseq.com/ [2]: https://github.com/siyuan-note/siyuan SiYuan[2] is more similar to Notion, but self-hostable. - Source: Hacker News / about 2 months ago
  • Show HN: Ephe – A Minimalist Open-Source Markdown Paper for Today
    I have been using Logseq [1] for this. It displays all days in a list view that you can scroll down, which I prefer. [1]: https://logseq.com/. - Source: Hacker News / 4 months ago
  • Ditching Obsidian and building my own
    I don't understand the negative concerns mentioned by the author. It's quite easy to sync notes to your mobile device using a free method, or using a cloud service you might already be paying for [4]. The great thing about Obsidian is that the notes itself are just markdown files, so you can use them in any other program. This protects you as a user in case Obsidian enters a enshittification phase. A good... - Source: Hacker News / 5 months ago
View more

What are some alternatives?

When comparing Zendesk and Logseq, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Obsidian.md - A second brain, for you, forever. Obsidian is a powerful knowledge base that works on top of a local folder of plain text Markdown files.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Joplin - Joplin is a free, open source note taking and to-do application, which can handle a large number of notes organised into notebooks. The notes are searchable, tagged and modified either from the applications directly or from your own text editor.

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