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Freshdesk VS ZenDesk

Compare Freshdesk VS ZenDesk and see what are their differences


Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk is a beautiful, lightweight help-desk solution.
Freshdesk Landing Page
Freshdesk Landing Page
ZenDesk Landing Page
ZenDesk Landing Page
Freshdesk details
Categories
Customer Support Help Desk Ticketing System Customer Service Online Ticketing Help Desk And Ticketing
Website freshdesk.com  
Pricing URL Official Freshdesk Pricing  
Details $-
Platforms
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Release Date-
ZenDesk details
Categories
Help Desk Support Customer Support
Website zendesk.com  
Pricing URL Official ZenDesk Pricing  
Details $-
Platforms
-
Release Date-

Freshdesk Pricing
Freshdesk Pricing Screenshot

ZenDesk Pricing
ZenDesk Pricing Screenshot
Category Popularity beta
0-100% (relative to Freshdesk and ZenDesk)
51
51%
49%
49
58
58%
42%
42
62
62%
38%
38
48
48%
52%
52

Review References
These are some of the external sources and on-site user reviews we've used to compare Freshdesk and ZenDesk

Freshdesk Reviews

50 Best Project Management Tools for 2019
Pricing: Freshdesk offers four price points for various business sizes. You can sign up for Freshdesk free trial.
Freshdesk vs Zendesk – An Expert Review for You
Freshdesk is a great platform for growing companies. Startups that are beginning with very small teams are opting for Freshdesk because of the free package they are offering for the first three years.
Source: sprout24.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
The software easily tops our Freshdesk alternatives in this list. You can immediately test its potential to improve your customer service with their great free trial. You simply sign up for Freshdesk free trial here.
8 Zendesk Alternatives to Rock Your Customer Service
Capterra reviewers absolutely love Freshdesk. They love its robust feature set and pricing. “Freshdesk, for me, was a natural choice,” writes Jane Kaiser, Project Manager for AttorneyYellowPages.com. “Their incredible customer service has been involved with me personally since day one, and I love that they offer me a full plan for free as long as my team is under three people.”

ZenDesk Reviews

Freshdesk vs Zendesk – An Expert Review for You
Zendesk is a unique combination of industry knowledge, user and customer requirements as well as innovation. There are thousands of people and businesses that rely on Zendesk to manage their clients on a daily basis.
Source: sprout24.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
In this guide, we listed ten possible alternatives to Zendesk. Some apps like Freshdesk are clearly a better option; however, the other apps may simply provide a choice and don’t instantly reflect superior features over Zendesk’s. Take a close look at the reasons why you should prefer the app over Zendesk or vice-versa.
8 Zendesk Alternatives to Rock Your Customer Service
When it comes to organizing community portal, zendesk won’t do a good job as helpdesk should be not just ticketing system but overall support solution. If you want solution especially self-hosted one, UseResponse would be an option https://www.useresponse.com Organizing multi-forums and providing instant support to customers makes it stand out on the market and easier tools...

What are some alternatives?

When comparing Freshdesk and ZenDesk, you can also consider the following products

LiveAgent - Live chat software with the right portion of helpdesk functionality. Ticketing, Livechat, Reports. Hosted or On-Premise. Starting at $15. FREE 14 day trial.

Zoho Desk - Industry's first context-aware Helpdesk Software

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Front App - multi-channel inbox service for collaborative teams

Kayako - Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.