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Intercom VS ZenDesk

Compare Intercom VS ZenDesk and see what are their differences


Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk is a beautiful, lightweight help-desk solution.
Intercom Landing Page
Intercom Landing Page
ZenDesk Landing Page
ZenDesk Landing Page
Intercom details
Categories
CRM Customer Iteraction Customer Messaging Customer Support
Website intercom.io  
Pricing URL Official Intercom Pricing  
Details $-
Platforms
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Release Date-
ZenDesk details
Categories
Help Desk Support Customer Support
Website zendesk.com  
Pricing URL Official ZenDesk Pricing  
Details $-
Platforms
-
Release Date-

Intercom Pricing
Intercom Pricing Screenshot

ZenDesk Pricing
ZenDesk Pricing Screenshot
Category Popularity beta
0-100% (relative to Intercom and ZenDesk)
46
46%
54%
54
24
24%
76%
76
23
23%
77%
77
100
100%
0%
0

Reviews
These are some of the external sources and on-site user reviews we've used to compare Intercom and ZenDesk

Intercom Reviews

Looking for a better alternative to LiveChat?
Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customizable features. And a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!
Source: helpcrunch.com

ZenDesk Reviews

Freshdesk vs Zendesk – An Expert Review for You
Zendesk is a unique combination of industry knowledge, user and customer requirements as well as innovation. There are thousands of people and businesses that rely on Zendesk to manage their clients on a daily basis.
Source: sprout24.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
In this guide, we listed ten possible alternatives to Zendesk. Some apps like Freshdesk are clearly a better option; however, the other apps may simply provide a choice and don’t instantly reflect superior features over Zendesk’s. Take a close look at the reasons why you should prefer the app over Zendesk or vice-versa.
8 Zendesk Alternatives to Rock Your Customer Service
When it comes to organizing community portal, zendesk won’t do a good job as helpdesk should be not just ticketing system but overall support solution. If you want solution especially self-hosted one, UseResponse would be an option https://www.useresponse.com Organizing multi-forums and providing instant support to customers makes it stand out on the market and easier tools...

What are some alternatives?

When comparing Intercom and ZenDesk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk Chat - Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

LiveChat - LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Drift - A messaging app that helps you grow your business.