Here's how I'd figure out the go-to-market for a Customer Support SaaS

Customer Support CRM Help Desk

Zendesk Landing Page

1

Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead.

#CRM #Help Desk #Support 7 social mentions
Intercom Landing Page

2

Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead.

#CRM #Customer Iteraction #Customer Messaging 6 social mentions
Indie Hackers Landing Page

3

Indie Hackers

Connect with fellow entrepreneurs, developers, and bootstrappers who are sharing the strategies and revenue numbers behind their companies.

I'd share this page in communities to call for testers and hope for a bit of visibility: IndieHackers, Social media, here, ProductHunt Community topics, etc. To make it more personal and give further explanations, I’d record myself in video and post it on my Twitter.

#Startup Community #Startups #Social Networks 75 social mentions
Freshdesk Landing Page

4

Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead.

#Customer Support #Help Desk #Ticketing System 12 social mentions