Top 13 Freshdesk alternatives and competitors for 2024

1

Freshdesk

Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to their requests. Freshdesk also provides self-service software.

#Customer Support #Customer Service #Help Desk And Ticketing 12 social mentions

2

Zendesk

Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.

#CRM #Help Desk #Support 7 social mentions

3

Zoho Desk

Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.

#Customer Service #Help Desk #Customer Support 1 social mentions

4

Intercom

Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.

#CRM #Customer Iteraction #Customer Messaging 6 social mentions

5

HelpScout

#Help Desk #Customer Support #Customer Service 2 social mentions

6

Hubspot Service Hub

HubSpot Service Hub has been described as “not very user-friendly.” It also has disjointed workflows with support tickets and inbox threads needing to be closed independently of each other. HubSpot Service Desk has a free option so you can try out its help desk and ticketing software yourself.

#Help Desk #Help Desk And Ticketing #Customer Service

7

Front

Front relies on third-party integrations to equip its platform with multiple channels. The platform doesn’t have a native voice or text app, help center, or knowledge base. Fewer communication channels can create roadblocks for customers who want to connect on their preferred channels.

#Help Desk #Customer Support #Customer Service 18 social mentions

8

LiveAgent

LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.

#Help Desk #Help Desk And Ticketing #Live Chat 1 user reviews

9

HappyFox

HappyFox’s customer support software helps teams streamline workflows and stay organized with an omnichannel workspace and ticketing system. It includes live chat and messaging for real-time and asynchronous communication options. HappyFox is customizable and includes automation that helps with repetitive tasks.

#Help Desk #Customer Support #Customer Service 1 social mentions

10

ProProfs Help Desk

ProProfs Help Desk provides multichannel support through a shared inbox. The interface looks a lot like Gmail, offering a familiar user experience for many. The platform features automation that allows you to configure ticket assignments or round-robin distribution. Automated alerts and notifications keep agents aware of priority tickets and prewritten responses for faster replies.

#Help Desk #Customer Support #Support 2 user reviews

11

Kustomer

Kustomer is a tricky one. Customer reviews compare similarly to Freshdesk, but because Meta has divested in the software, the future of Kustomer is uncertain.

#Help Desk #Help Desk And Ticketing #Customer Support

12

Zammad

Many review sites have only a small amount of user reviews, so it’s hard to tell if businesses are using Zammad. The platform offers many standard features, like reporting, integrations, chat, and text templates. Zammad also has a knowledge base that allows businesses to publish FAQs, help center articles, and internal SOPs, in addition to category permissions and ticket reminders to help teams stay organized.

#Customer Support #Help Desk #Customer Service 18 social mentions

13

GrooveHQ

Groove is a cloud-based help desk software that aims to help remote teams. Though the platform lacks an omnichannel agent workspace, it offers a shared inbox that helps agents collaborate on requests in an “email-style” interface. It also offers live customizable chat tools, to better match your brand, and a knowledge base for 24/7 self-service support.

#Help Desk #Customer Support #Customer Service 2 social mentions

14

Spiceworks Help Desk

#Help Desk #Service Desk #Help Desk And Ticketing