Software Alternatives & Reviews

ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.


ProProfs Help Desk Alternatives

The best ProProfs Help Desk alternatives based on verified products, community votes, reviews and other factors.
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  1. 144

    Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Visit website

  2. 116

    Zendesk is a beautiful, lightweight help-desk solution.

    Visit website

  3. Featured

    Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster.

    Try for free paid Free Trial $99.0 / Monthly

  4. 72

    osTicket is a widely-used open source support ticket system.

  5. 81

    Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

  6. 41

    Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

  7. 28

    Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

  8. 56

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.

    paid Free Trial

  9. 45

    multi-channel inbox service for collaborative teams

  10. 19

    HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.

    paid Free Trial $4.0 / Monthly (per agent)

  11. 28 is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

  12. 60

    HelpCrunch Live Chat: Turn prospects into customers, drive sales and improve retention with a rich toolbox combining modern live chat, in-app messenger, email marketing, CRM and marketing automation.

  13. 32

    The Zammad - Help Desk and Ticket System - Community Page

  14. 28

    Open-source omnichannel customer engagement platform

    freemium $19.0 / Monthly (per agent)

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ProProfs Help Desk Reviews

  1. User avatar
    Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Samir Soliman avatar
    Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations

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14 out of 17 people consider this list as helpful.
This is equivalent to 4.1 / 5 rating.

Author of ProProfs Help Desk's details: | Publisher: SaaSHub
Categories: Help Desk, Customer Support, Support


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