✓ ProProfs Help Desk
Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.
The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as [email protected], [email protected], [email protected], [email protected], and [email protected]. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
- Canned responses and rule-based automated messages
- Shared inbox
- Ticket prioritization
- Collaborative email
- Issue tracking in one place
- Timely response to child tickets
- Tickets surveys
- Email Integration
- Instant support
- Faster ticket resolution
- Anytime, anywhere access
- Incident management
- No spot solution delays
- Child ticket creation to track internal subtasks
- Issue resolution progress review
ProProfs Help Desk Alternatives
The best ProProfs Help Desk alternatives based on verified products, votes, reviews and other factors.
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ProProfs Help Desk Reviews
Love this help desk software!
I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.👍 Pros: Great customer support|Design|Trusted|Good price👎 Cons: Few integrations
Customers Simply Love Our Quick Resolutions!
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,👍 Pros: Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich👎 Cons: Few integrations
Read all ProProfs Help Desk reviews →
Categories: Help Desk, Customer Support, Support