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โœ“ ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

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ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as [email protected], [email protected], [email protected], [email protected], and [email protected]. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review

Videos:

ProProfs Help Desk Alternatives

The best ProProfs Help Desk alternatives based on verified products, votes, reviews and other factors.
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  1. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

  2. Zendesk is a beautiful, lightweight help-desk solution.

  3. Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

  4. multi-channel inbox service for collaborative teams

  5. LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

    paid Free Trial $15.0 / Monthly (Ticket)

  6. Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

  7. Slack-first ticketing for internal helpdesk

  8. HarmonyPSA - Professional Services Automation (PSA) for IT Businesses

  9. Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

    freemium $69.0 / Monthly (6 users / 50 GB / CRM+)

  10. IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

  11. Customer Service & Live Chat

  12. LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.

    paid Free Trial $16.0 / Monthly (1 seat)

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This article was published on | Author of ProProfs Help Desk's details: | Publisher: SaaSHub
Categories: Help Desk, Customer Support, Support