Software Alternatives & Reviews

Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers. subtitle

Intercom Reviews and details

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  • Intercom Landing page
    Landing page //
    2023-07-05

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Intercom Review & Tutorial - How to Use Intercom for Websites

Intercom Software Review, Engage, Respond, Educate

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Reviews

  1. User avatar
     
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

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Social recommendations and mentions

We have tracked the following product recommendations or mentions on various public social media platforms and blogs. They can help you see what people think about Intercom and what they use it for.
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
  • I'm trying to move from support ticket system to a community based forum/chat
    We are using https://crisp.chat/ its cheaper than other but if you have budget you can use intercom.com or If you like to have a free and opensource solution you can use https://www.tawk.to/. Source: over 2 years ago

External sources with reviews and comparisons of Intercom

9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your customer service experience.
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.
20 Best Lead Generation Companies in the USA
Intercom is best known as a messaging platform for sales, marketing, and customer support. However, it also plays a vital role in both lead generation and customer engagement. With its wide array of tools, companies can capture, qualify, and nurture leads in real-time, converting casual site visitors into promising prospects.
Top 26 Lead Generation Companies of 2023
Unlike other lead generation companies, Intercom provides you with a Conversational Relationship Platform to manage your interactions with existing and potential customers. It’s a great tool for engaging website visitors and converting them into leads. You can use Intercom’s live chat and other tools to generate leads from your website.
alternatives to Tawk.to - Tiledesk Free Live Chat
After a long discussion, we decided to put the Intercom on this list. It’s an expensive tool but very powerful for customer engagement. Intercom offers chatbots, helpdesks, and a high level of customization. Intercom chatbots are using the power of artificial intelligence, and they can provide more accurate answers by passing the time and also generate new leads.
The 10 Best Tawk.to Alternatives and Competitors [2022]
Intercom features the regular tools a CRM/helpdesk software should have. This includes chatbots and helpdesk to track all customer queries. But Intercom has an added focus on lead qualification and nurturing. Their service packages help you sort your leads into categories while handling regular customer queries.
15 Mailchimp Alternatives for SaaS Companies
Intercom's pricing is complex and impossible to quote here. The tool calculates the price based on the solution you need, the number of seats, and the number of unique people you have reached in the past month. For that reason, your monthly fee for using the platform can vary from month to month.
"Pay 880$ per month" - Intercom
I don't have any specific option to offer, but I do like to point out that since you're so well familiar with Intercom, they have now anchored your perspective and you compare everything to their feature set. Try to think if all these features are what make the difference for your customers? Perhaps just a simple chat/kb with minimum capabilities will be enough? Pethaps you can use multiple tools for helpdesk and...
11 Best Help Desk Software to Totally Check out in 2020!
Do not fret if you experience a steep learning curve. The guided product tour helps delve deeper to understand the help desk tool and make the most of it. Intercom also provides a list of efficient features to automate workflow to make it smarter and more effective. Some of the best features of Intercom includes customizable branding, autoresponders, mobile optimised emails, customisable bots, a self-service...
Looking for a better alternative to LiveChat?
Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customizable features. And a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!
The 36 Best Marketing Automation Tools to Use in 2020
All in all, Intercom is one of the most popular and preferred messaging platforms by SaaS companies. The cons of Intercom is that it gets expensive once you start to have a little bit more active users, and also, lacks a visual workflow builder similar to tools like Encharge and Autopilot, which limits the possibilities of customer journey creation. Last but not least, Intercom is not the best choice if you want...
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Intercom's support interface lets you jump between emails quickly, and reply in short, chat-style messages. On the right, you'll see the contact's full profile—including the last time they visited your site, the number of times they've used your app, and more. You can even integrate your support center into your mobile app with Intercom's iOS and Android code, and respond directly in your app—even while you're on...

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Generic Intercom discussion

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  1. Stan Bright avatar
    Stan Bright
    · 11 months ago
    · Reply

    I still remember when I was using Intercom before it was super popular. It was like ... OK, that's cool. It was simply the most elegant solution to communicate with your customers in such direct way.

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