Table of contents
Zammad
The Zammad - Help Desk and Ticket System - Community Page.
As Zammad is an open source project, you can find more
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Open Source
Zammad is open-source, meaning the source code is freely available for anyone to inspect, modify, and enhance. This encourages community contributions and provides ultimate transparency.
User-Friendly Interface
The platform offers an intuitive and modern UI, making it easy for both technical and non-technical users to navigate and use effectively.
Multi-Channel Support
Zammad supports multiple communication channels including email, social media, chat, and phone, allowing for a unified customer support experience.
Customizable
The system is highly customizable through its robust API and configuration options, enabling organizations to tailor the platform to their specific needs.
Scalable
Designed to scale, Zammad can grow with your business, handling increasing volumes of tickets and users without compromising performance.
Integration Capabilities
Zammad offers various integrations with other services and tools like LDAP, Active Directory, and monitoring solutions, enhancing its utility in diverse environments.
Comprehensive Documentation
The platform provides extensive documentation and community forums, which can be invaluable resources for troubleshooting and learning.
We have collected here some useful links to help you find out if Zammad is good.
Check the traffic stats of Zammad on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Check the "Domain Rating" of Zammad on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of Zammad's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Check the "Domain Authority" of Zammad on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
The latest comments about Zammad on Reddit. This can help you find out how popualr the product is and what people think about it.
Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: about 2 years ago
Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: about 2 years ago
Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 2 years ago
Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: over 2 years ago
A simple self-hosted one: https://zammad.org/. Source: over 2 years ago
Might be worth looking at Zammad ( https://zammad.org ). Source: over 2 years ago
Use a ticketing system like https://zammad.org/. Source: over 2 years ago
You could give Zammad a shot. It is free and self-hostable, with multiple external authentication services usable. For re-occurring tickets you will have to setup some CRON jobs that use CURL, but since it's a one-and-done thing it shouldn't be too bad. It does not have an app sadly, only a web interface. Source: over 2 years ago
Well, just asign tickets t yourself - basicly any ticketsystem can do this :) I use zammad for myself: https://zammad.org (there is also SaaS for this starting 5$ a month or so. There are TONS of such tools ... Source: almost 3 years ago
BTW, at my former employer we tryed out the community edition of Zammmad. It's free, self-host and I found it to be a good balance between the features it offers and ease-of-use. Source: over 3 years ago
Disclaimer: I know 0 about ticketing system but Zammad (zammad.org is the software, zammad.com is the company) is a FOSS ticket system that recently announced an integration with Nextcloud. https://nextcloud.com/blog/introducing-the-zammad-integration-app-in-nextcloud-hub/. Source: over 3 years ago
Have a look at zammad.org It might not what you expressed here, but it is very complete and served us well for 4-5 years now. Source: over 3 years ago
Id recommend is Zammad over spiceworks at this point. Modern, simple, feature rich FOSS ticketing with a KB. Source: over 3 years ago
Check out Zammad. It has a responsive design (and a mobile app is currently in development!) and meets your other criteria, too. Plans start at $5.70 per agent and month, or you can self-host for free. Let us know if you have any questions! Source: over 3 years ago
What about Zammad? https://zammad.org/ I'm pretty sure they have M365 integrations and it's open-source/free. Source: over 3 years ago
I am in the middle of trying to get our antiquated helpdesk out of SharePoint and into something FOSS. I tried out Zammad and really liked it. Likely going to tackle that next year. Source: over 3 years ago
Check out Zammad, it ticks all your boxes! It's used by many small companies and solopreneurs and is available for self-hosting (without restrictions, you'll get the full suite of features for free). Source: over 3 years ago
Go for Zammad, I have used it at my precedant work and it is just amazing ! https://zammad.org/. Source: over 4 years ago
In the evolving landscape of customer support and help desk solutions, Zammad has emerged as a notable player, particularly distinguishing itself within the open-source community. With its comprehensive feature set and flexibility as a self-hosted or SaaS platform, Zammad has garnered both praise and attention as a viable alternative to established names like Freshdesk, Zendesk, and others.
Key Features and Strengths
Zammad offers a robust suite of tools that cater to various facets of customer support. Its offerings include standard functionalities such as ticketing, reporting, integrations, chat, and text templates. Moreover, it boasts a knowledge base feature, enabling businesses to publish FAQs, help center articles, and internal SOPs. This functionality is instrumental in maintaining organized customer interactions and enhancing team productivity.
A hallmark of Zammad's appeal is its open-source nature. The product is available under a free, self-hosted version on their .org site, allowing for significant customization, which some users find beneficial for tailoring the platform to their specific needs. The availability of comprehensive documentation contributes positively to its usability and wider adoption among companies of varying sizes.
Market Perception and Use Cases
The user sentiment surrounding Zammad is generally positive, with multiple reviews lauding its balance of features and ease-of-use. Particularly within the context of open-source software, Zammad is frequently highlighted as a top choice due to its flexibility and no-cost self-hosting option, making it appealing for small businesses, solopreneurs, and IT service management (ITSM) operations.
Despite these advantages, some reviews indicate a limited presence in mainstream review sites, which may obscure the broader market adoption picture. There are references suggesting that awareness about Zammad might be less widespread than its competitors, notwithstanding its capabilities. However, its integration capabilities, such as a recently announced partnership with Nextcloud, showcase Zammad's commitment to expanding utility and ecosystem integration.
Challenges and Considerations
While Zammad's web interface is praised for its modern design and responsiveness, some users have noted the current lack of a dedicated mobile application as a potential drawback. However, it is mentioned that a mobile app is under development, which could enhance its attractiveness in the mobile-first digital environment.
The need for CRON job setups for recurring tickets could be seen as cumbersome for users seeking a plug-and-play experience, though this is often mitigated by the advantages of customization and control afforded by self-hosting.
Conclusion
Zammad stands out as a compelling open-source solution in the ticketing system market, providing a feature-rich, flexible platform suitable for both small-scale and more substantial enterprise use cases. Its open-source and self-hosting capabilities deliver cost-effective solutions without sacrificing professionalism and depth of functionality. As awareness and ecosystem integrations continue to expand, Zammad's position as a contender among Freshdesk alternatives appears well justified, and its emphasis on modern, integrated, and user-friendly solutions will likely fortify its market presence in the foreseeable future.
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Is Zammad good? This is an informative page that will help you find out. Moreover, you can review and discuss Zammad here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.
