Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)

Customer Service Customer Support Help Desk And Ticketing

Freshdesk Landing Page

1

Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.

#Customer Support #Customer Service #Help Desk And Ticketing 12 social mentions
HelpScout Landing Page
2

HelpScout

Help Scout is a simple, straightforward way to provide excellent support
Pricing:
- Paid
- Free Trial
- $20.0 / Monthly (5 Mailboxes, 1 Docs site)
#Help Desk #Customer Support #Customer Service 2 social mentions
Keeping Landing Page

3

Keeping

Turn Gmail into a Fully Functional Helpdesk

Are you a fan of Gmail? Or would you prefer to not have to log into a dedicated tool to answer support requests? If it’s the latter, then Keeping might be for you. Keeping works by turning Gmail into a fully featured help desk.

#Help Desk #Customer Support #Customer Service
ProProfs Help Desk Landing Page
4

ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
Pricing:
- Paid
- Free Trial
- $10.0 / Monthly
#Help Desk #Customer Support #Support 3 user reviews
Zoho Desk Landing Page
5

Zoho Desk

Industry's first context-aware Helpdesk Software
Pricing:
- Freemium
- Free Trial
- $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.

#Customer Service #Help Desk #Customer Support 1 social mentions
Zendesk Landing Page

6

Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.

#CRM #Help Desk #Support 7 social mentions
Intercom Landing Page

7

Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:

#CRM #Customer Interaction #Customer Messaging 7 social mentions
Hubspot Service Hub Landing Page

8

Hubspot Service Hub

HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Salesforce also provides a help desk product. Like HubSpot Service Hub, picking up the Salesforce help desk is an option if you already use its CRM or marketing products.

#Help Desk #Help Desk And Ticketing #Customer Service
Front Landing Page

9

Front

The platform for exceptional customer service at scale.

Front is a great email marketing tool, but it isn't a complete service desk for customer support. If you're looking for a help desk software that's customizable to your needs, then our list on the best Front alternatives is a good place to start.

#Help Desk #Customer Support #Customer Service 18 social mentions
LiveAgent Landing Page
10

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Pricing:
- Freemium
- Free Trial
- $15.0 / Monthly (Small)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

#Help Desk #Help Desk And Ticketing #Live Chat 2 user reviews
Salesforce Service Cloud Landing Page

11

Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

#Help Desk #Customer Support #Customer Service
HappyFox Landing Page

12

HappyFox

Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

If your business is the type that moves quickly and is always building new projects, HappyFox might be a good option for you. Startup builders are probably familiar with project management tools like Kanban-style boards and task lists, and HappyFox builds these right into the help desk software.

#Help Desk #Customer Support #Customer Service 1 social mentions