9 Best ManyChat Alternatives & Competitors in 2024

1

ManyChat

Birdeye provides live chat, social media messaging, surveys, and a help desk ticketing system with a greater scope than ManyChat. What differentiates Birdeye from other ManyChat alternatives is the lead generation and qualification support for sales teams. This messaging platform focuses on customer experiences, providing metrics and other insights for each step of the buyer’s journey.

#Chatbots #Bots #Code-Free Chatbot Builders

2

Tidio

Read more: Learn how to easily install Tidio on your website and how to integrate Tidio with your Messenger.

#Customer Support #Live Chat #Help Desk

3

Zendesk

Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.

#CRM #Help Desk #Support 7 social mentions

4

LiveChat

LiveChat interface is detailed and comprehensive, while also simple enough for any freelancer or business. The user interface (UI) also gives customers all the information they need to support their business on one screen, without being distracting or imposing. One of the most useful integrations is Facebook Messenger that enables you to chat with your customers from your Facebook page.

#Live Chat #Customer Support #Customer Service 2 social mentions

5

Gorgias

Some live chat and CRM companies focus on specific industries or offer tools that go beyond chat widgets and customer communication. Gorgias is one of the most focused and utility-rich options, although it’s a more expensive ManyChat alternative. You can also connect your Facebook Messenger to your Gorgias account and keep the customer conversations in one place.

#Help Desk #Customer Support #Customer Service 2 social mentions

6

Birdeye

Birdeye provides live chat, social media messaging, surveys, and a help desk ticketing system with a greater scope than ManyChat. What differentiates Birdeye from other ManyChat alternatives is the lead generation and qualification support for sales teams. This messaging platform focuses on customer experiences, providing metrics and other insights for each step of the buyer’s journey.

#Reputation Management #Online Reviews #Customer Experience Management 6 social mentions

7

Freshworks

FreshWorks also includes more direct sales-oriented features like revenue and sales forecasting. It provides automated email campaigns and lead qualifications for better optimization of your marketing strategies. It also has an open-source library to help with tracking the activity of customers in your app. You can also connect your social media including Facebook Messenger and Instagram to centralize customer communication.

#Project Management #Customer Support #CRM 1 social mentions

8

HubSpot Free CMS

HubSpot CMS offers great utility when used in combination with the platform’s other products. This ManyChat alternative provides a flow builder for workflows that you can connect to your Google Sheets for better integration. You can also connect your Facebook Ads and your WooCommerce store to the HubSpot CMS for easier navigation and better management.

#Productivity #Web App #Sales

9

Olark

Olark stands out thanks to its modern marketing functionalities. These include attention-grabbing interfaces and imagery. It offers features and aspects that resonate with customers. Overall, Olark is a simple, well-grounded tool that is worth considering if you run a small business or work as a solo professional.

#Customer Support #Help Desk #Live Chat 1 social mentions

10

Intercom

Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your customer service experience.

#CRM #Customer Iteraction #Customer Messaging 6 social mentions