ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

Canned responses and rule-based automated messages
Shared inbox
Ticket prioritization
Collaborative email
Issue tracking in one place
Timely response to child tickets
Tickets surveys
Email Integration
Instant support
Faster ticket resolution
Anytime, anywhere access
Incident management
No spot solution delays
Child ticket creation to track internal subtasks
Issue resolution progress review

4.7

(3 reviews)

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Pricing:

Paid
Free Trial
$10.0 / Monthly
Official Pricing

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2018-10-18

Features & Specs

User-Friendly Interface

ProProfs Help Desk features an intuitive and easy-to-navigate interface, which reduces the learning curve for new users.
Customization Options

The software offers various customization options, allowing businesses to tailor the help desk system to fit their specific needs and branding.
Multi-channel Support

ProProfs Help Desk supports multiple communication channels including email, chat, and social media, allowing businesses to manage customer interactions from a single platform.
Automation Features

The platform includes automation capabilities like workflow automation, ticket routing, and canned responses, which help streamline support processes.
Robust Reporting

Provides detailed analytics and reporting features, which assist in tracking key performance metrics and improving support efficiency.

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Reviews

Mandeep Singh

· Sr. SEO Executive at Techmagnate · 11 months ago

Effective Team Collaboration and Ticket Resolution

The real-time collaboration feature in ProProfs Help Desk speeds up issue resolution by allowing team members to leave internal comments, share files, and communicate within the platform. The mobile app could use more features and a better user interface for easier ticket management on the go. Overall, ProProfs Help Desk excels in team collaboration and ticket resolution, seamlessly integrating with ProProfs' suite of products.
Samuel

· Freelancer at Bloomberg · over 4 years ago

Love this help desk software!

I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk

👍 Pros: Great customer support|Design|Trusted|Good price

👎 Cons: Few integrations
samir

· BD at Premast · almost 5 years ago

Customers Simply Love Our Quick Resolutions!

There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

👍 Pros: Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich

👎 Cons: Few integrations

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External sources with reviews and comparisons of ProProfs Help Desk

Top 13 Freshdesk alternatives and competitors for 2024

ProProfs Help Desk provides multichannel support through a shared inbox. The interface looks a lot like Gmail, offering a familiar user experience for many. The platform features automation that allows you to configure ticket assignments or round-robin distribution. Automated alerts and notifications keep agents aware of priority tickets and prewritten responses for faster replies.

Source: www.zendesk.com

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