Software Alternatives & Startups

Officially verified details Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Top 12 Open-Source Alternatives to Intercom

Intercom
ChatWoot Landbot osTicket Mibew Birdeye Botpress Twilio Zammad Zadarma Tiledesk

Summary

The top open-source alternatives to Intercom are ChatWoot, Landbot, and osTicket. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.
  1. Open-source omnichannel customer engagement platform
    Pricing:
    • Open Source
    • Freemium
    • $19 / Monthly (per agent)

    #Live Chat #Help Desk #Support 5 social mentions

  2. An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.
    Pricing:
    • Open Source
    • Freemium
    • Free Trial
    • €30 / Monthly

    #CRM #Live Chat #Chatbots 1 social mentions

  3. osTicket is a widely-used open source support ticket system.
    Pricing:
    • Open Source

    #Live Chat #Customer Service #Help Desk 38 social mentions

  4. 4
    The official site of the open-source live support application Mibew Messenger
    Pricing:
    • Open Source

    #CRM #Live Chat #Customer Service 1 social mentions

  5. AI Agents for Multi-Location Brands
    Pricing:
    • Open Source
    • Paid
    • Free Trial
    • $299 / Monthly

    #Surveys #Appointments and Scheduling #Live Chat 6 social mentions

  6. Open-source platform for developers to build high-quality digital assistants
    Pricing:
    • Open Source
    • Paid
    • Free Trial

    #Customer Service #Chatbots #Customer Messaging 5 social mentions

  7. 7
    Brings voice and messaging to your web and mobile applications.
    Pricing:
    • Open Source

    #Messaging #Communication #Communications SDK

  8. 8
    The Zammad - Help Desk and Ticket System - Community Page
    Pricing:
    • Open Source

    #Live Chat #Customer Service #Help Desk 20 social mentions

  9. A new generation of VoIP for your business. Zadarma offers virtual phone numbers in 100+ countries, cloud PBX, and CRM systems.
    Pricing:
    • Open Source
    • Freemium
    • Free Trial

    #CRM #Live Chat #Help Desk 4 social mentions

  10. AI Agent builder platform for multichannel automation. Build agents with drag and drop, human-in-the-loop handover, MCP and APIs for real actions. Open source, SaaS or on-prem, with local LLM and Qdrant support.
    Pricing:
    • Open Source
    • Paid
    • Free Trial
    • €41 / Monthly ("Starter", "1 User", "5 AI Agents", " 2,000,000 AI Tokens")

    #Live Chat #Customer Service #Help Desk 2 social mentions

  11. Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin
    Pricing:
    • Open Source

    #CRM #Knowledge Management #Help Desk 1 social mentions

  12. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...
    Pricing:
    • Open Source

    #CRM #Customer Service #Help Desk 14 social mentions

If you think we've missed something, please suggest an alternative to Intercom.
Please use the Feedback button if you think any of the listed products shouldn't be regarded as open-source.

Intercom discussion

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  1. CoFound avatar
    CoFound
    · 23 days ago
    · Reply

    Intercom remains the gold standard for enterprise customer relationship management and messaging. As a tech founder building in the collaboration space with Co-Found (https://co-found.site), I’ve always viewed their product architecture as a massive inspiration. Proud to nominate them today!

  2. Intercom remains the industry benchmark for customer communication and AI-powered support. Its seamless workflows and conversational bots make it an essential solution for modern SaaS teams.

  3. AdriByte Studio avatar
    AdriByte Studio
    · 24 days ago
    · Reply

    Intercom is a well-established customer communication platform that brings messaging, customer support, and automation together. Its integrations and AI-powered features make it a practical solution for businesses looking to streamline support workflows and improve customer engagement.

  4. zsnkhn avatar
    zsnkhn
    · 24 days ago
    · Reply

    Great website for customer relation.

  5. User avatar
    SafeSwapGlobal
    · 24 days ago
    · Reply

    Intercom remains the industry benchmark for conversational customer support and in-app user onboarding. Its intelligent automation, real-time messaging workflows, and clean integration make it indispensable for any modern web platform focused on conversion and seamless user retention.

  6. Who's Calling + SPAM Guard avatar
    Who's Calling + SPAM Guard
    · 24 days ago
    · Reply

    Customer in this day and age need some massaging and feel special, simple as that!!!

  7. User avatar
    Placeman
    · 4 months ago
    · Reply

    A reliable customer messaging platform with strong live chat, automation, and AI features. Great for SaaS teams focused on customer engagement and support.

  8. passary avatar
    passary
    · 11 months ago
    · Reply

    Intercom is a powerful customer messaging and support platform that combines live chat, chatbots, and customer communication tools in one system. It helps businesses engage users, automate support, and build stronger customer relationships at scale.

  9. Raffa333 avatar
    Raffa333
    · 11 months ago
    · Reply

    Standard industry practices for customer support and chatbots.

  10. User avatar
    Mathewsachs
    · about 1 year ago
    · Reply

    Intercom makes it easy to chat with customers and answer questions quickly. It’s simple to use and really helps keep everything organized.

  11. Stan Bright avatar
    Stan Bright
    · over 3 years ago
    · Reply

    I still remember when I was using Intercom before it was super popular. It was like ... OK, that's cool. It was simply the most elegant solution to communicate with your customers in such direct way.