Table of contents
osTicket
osTicket is a widely-used open source support ticket system.
Pricing page: https://osticket.com/editions/
Pricing page: https://osticket.com/editions/
Open Source
osTicket is open-source, which means it is free to use and allows for extensive customization.
Customizable Fields and Forms
The platform provides the ability to add custom fields and forms, making ticket management flexible to meet specific business needs.
Email Integration
osTicket supports email integration, allowing users to create tickets directly from incoming emails.
Multi-Language Support
The system supports multiple languages, making it suitable for international teams.
Ticket Filters
Powerful ticket filtering allows for better organization and prioritization of incoming tickets.
Reports and Dashboards
Built-in reporting tools and dashboards help track performance metrics and identify trends.
User and Role Management
Fine-grained user and role management allows administrators to control who has access to different parts of the system.
Community Support
Having a large community of users and developers can be a great resource for troubleshooting issues and sharing best practices.
Overall, osTicket is a good choice for organizations looking for a reliable and customizable support ticket system without wanting to incur the costs associated with commercial solutions. Its open-source nature allows for flexibility and adaptability to various business needs.
We have collected here some useful links to help you find out if osTicket is good.
Check the traffic stats of osTicket on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Check the "Domain Rating" of osTicket on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of osTicket's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Check the "Domain Authority" of osTicket on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
The latest comments about osTicket on Reddit. This can help you find out how popualr the product is and what people think about it.
You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / about 2 years ago
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: about 2 years ago
We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: over 2 years ago
Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: over 2 years ago
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: over 2 years ago
OsTicket will do this. It's not the prettiest, but it works fairly well. Source: over 2 years ago
OSTicket: Free self-hosted, paid options available. It gets tons of love around the interwebs and for good reason. Link. Source: over 2 years ago
OSTicket (https://osticket.com/) is nice, I set it up for our student help desk a few years back and they are still using it with no complaints. It's also free. Source: over 2 years ago
OSTicket does - not sure if the plug-in is default or you have to add it in - lot more complex than Hesk to use though (both agent and user view). Source: over 2 years ago
Look at osTicket. It can use ldap and oidc for authentication and is very customizable. Source: over 2 years ago
We self-host a ticketing system using OSTicket and it's free to do that! Source: over 2 years ago
Https://osticket.com/ works great. Simple and effective. Either onpremise or cloud based. Open source. Free when self hosted. Website for customers to track and add their own tickets. (No teams integration). Source: over 2 years ago
You can check https://osticket.com/ - free. Source: almost 3 years ago
Used osTicket before, had plenty of features, bit of work to set it up and then worked great. Source: almost 3 years ago
We pay for supportsystem.com but you can run the open source version from osticket.com if you want. I'm generally all for self hosting and open source but at the end of the day it's fairly cheap to just pay for the cloud hosted system and was one less headache for down the line. Source: about 3 years ago
Any self-hosted ticket system sound good. Email can be a source for ticket creation however tickets are processed via a web interface. https://osticket.com is one such software. - Source: Hacker News / about 3 years ago
Maybe check that ; https://osticket.com/. Source: about 3 years ago
We used an open source ticketing system to track the gaps in the delivery : https://osticket.com/. Source: over 3 years ago
I like OSTicket. It's great and simple...meant to be helpdesk software but it has basic ticket and knowledgebase features, web login, and runs off MySQL. Will even use LDAP auth if you have it. Source: over 3 years ago
Really. There website doesn't say anything about stopping development.. https://osticket.com/ Weird... Source: over 3 years ago
Osticket - https://osticket.com/ Runs on php. Simple to install. Source: over 3 years ago
osTicket has garnered a noteworthy reputation in the domain of help desk and customer support solutions, primarily owing to its open-source nature and the value it offers users without the financial burden associated with many commercial alternatives. With a robust feature set that includes ticket management, support email handling, and customization capacities, osTicket has emerged as a popular choice among small businesses, IT teams, and open-source advocates.
Open Source and Cost Efficiency: A significant portion of osTicket’s appeal lies in its open-source model. Users can self-host osTicket, which eliminates the recurring costs typically associated with hosted service models. This aspect is particularly attractive for startups, small businesses, and IT-centric users who are comfortable managing their own servers.
Customization and Flexibility: osTicket allows for a high degree of customization. Whether it's adapting the software to specific business needs by modifying code, installing language packs, or adding plugins for extended functionalities, these options make osTicket versatile. The platform allows integration with LDAP and OAuth2 for authentication, which enhances its adaptability to diverse organizational environments.
Installation and Setup: The initial setup is generally considered straightforward for those acquainted with web server configurations. Users report successfully deploying osTicket on various systems with relative ease, which is a testament to its practical design for technical scalability.
User Interface and Experience: While undeniably functional, the user interface of osTicket is often described as dated. However, there are mentions of ongoing projects aimed at modernizing the user experience. Despite the interface concerns, most agree that once set up, the system performs reliably.
Functionality and Reliability: The platform's solid performance features prominently in user feedback. It's noted for being "simple and effective" and generally receives high marks for reliability. User experiences highlight a platform that, although not "groundbreaking," fulfills its role competently in managing support tickets and fostering efficient communication.
Community and Support: As an open-source tool, osTicket benefits from a committed community that contributes to its development and troubleshooting. It's recommended frequently across diverse forums as a go-to solution for organizations looking for a free and adaptable ticketing system.
Competitive Positioning: In the competitive landscape of help desk solutions, osTicket’s primary advantages are its cost efficiency (since it's free to self-host) and its flexibility through open-source availability. However, for users seeking a sleeker interface or integrations with enterprise software like PSA systems, competitors like Zendesk and Freshdesk may sometimes be preferred despite higher costs.
In conclusion, while osTicket may lack the gloss of some commercial helpdesk offerings, its open-source nature, robust feature set, and adaptability make it a highly regarded tool among those who can leverage its strengths. The balance of affordability, functionality, and community support positions osTicket as a compelling choice for organizations willing to invest the time in configuring and maintaining their own systems.
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