Birdeye builds AI agents for multi-location brands โ trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location โ for marketing, operations, and customer experience โ that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience.
AI Coworkers โ Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations โ from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location โ without stretching your team thinner.
Agents โ Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do โ and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act โ together โ to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard.
Enterprise-Ready โ Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations.
With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.
Social
yes
Online Payments
Text Messaging
Review Management
Surveys
Reporting
Google Seller Ratings
Listings Management
Appointments
Overall, Birdeye is considered a strong option for businesses seeking to improve their customer feedback management and online reputation. It is praised for its user-friendly interface, robust features, and excellent customer support. However, like any service, the value it provides can vary depending on specific business needs and objectives.
We have collected here some useful links to help you find out if Birdeye is good.
Check the traffic stats of Birdeye on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Check the "Domain Rating" of Birdeye on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of Birdeye's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Check the "Domain Authority" of Birdeye on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
The latest comments about Birdeye on Reddit. This can help you find out how popualr the product is and what people think about it.
WRT to your second point, I wouldn't consider these fake responses because the owners are given time to approve it. It's an assistant workflow basically. Also, Google doesn't really concern about automating responses, which is why they provide API for companies to automate responses. If you look at one of Google biggest partners like birdeye.com, you'll see they also provide similar AI answering features like us. Source: almost 3 years ago
They could be using something like this though: https://birdeye.com. Source: about 3 years ago
I donโt know a CRM that can provide all of that, especially in one tool, but I could try naming you a few, such as Zidy, Hubspot, BirdEye and Podium, which you could try out and see if they have features to help you with what you need. Related to your fifth point, Zidy is the best one on that matter. That all-in-one tool has an incredibly customizable interface, making it adaptable to the liking of any user... Source: over 3 years ago
I'd also like to add the importance of reviews and opinions when building a solid relationship with customers or clients, especially online. Companies that value their relationship with the people they deal with already have an advantage since they're always looking to improve, but this isn't always the case. Luckily, there are resources to aid this, andtools like Zidy, Hubspot, and BirdEye help track and... Source: over 3 years ago
Itโs normal to struggle to get new clients, mainly if your brand or business works among many others in such a competitive stage. However, while itโs impossible to become the most famous brand in the world from one night to another, thereโre tools and resources to increase brand awareness. One of those tools is acquiring CRM tools (custom relationship management) to find and keep clients. They improve, track and... Source: over 3 years ago
Explain what? There are dozens of companies to choose from that will do an assortment of tasks for you. https://birdeye.com/ is one of the more popular but there are several. Source: over 4 years ago
Birdeye has established itself as a comprehensive platform predominant in the domains of reputation management, customer experience, and online reviews. Its reputation in the industry is largely positive, with several strengths that appeal to businesses looking to enhance their online presence. This assessment draws from various sources, including industry articles and public mentions.
Strengths and Key Features:
Holistic Reputation Management: Birdeye is lauded for its all-encompassing approach to reputation management. It aggregates feedback from a vast array of over 250 online sources, providing businesses with a robust mechanism to monitor, respond, and analyze customer reviews. This extensive data collection helps in diagnosing customer dissatisfaction and allows companies to take corrective measures promptly.
User-Friendly Interface and Integration: The platform is praised for its ease of use and seamless integration with major content management systems (CMS), customer relationship management (CRM) systems, and financial platforms. This integration capability streamlines workflow for businesses, enabling automated real-time customer interactions and feedback management.
Customer Experience Focus: Articles and user testimonials highlight Birdeyeโs focus on enhancing customer experiences by leveraging data-driven insights across different stages of the consumer journey. The platform supports live chat, surveys, and feedback mechanisms, providing businesses with critical insights to refine their customer engagement strategies.
Sales and Marketing Enablement: Birdeye provides additional value through lead generation and qualification supportโa feature highlighted in product comparisons against competitors like ManyChat and Tawk.to. The inclusion of sales enablement tools further positions Birdeye as a multifaceted solution beneficial to both marketing and sales teams.
AI-Driven Engagement: Birdeye utilizes artificial intelligence to manage and respond to customer reviews, automating tedious processes and ensuring timely engagement. This AI-driven feature has been replicated by some of the industryโs leaders, positioning Birdeye as a cutting-edge tool that aligns with current technological advancements.
Challenges and Considerations:
Despite its strengths, there are areas requiring improvement. Discussions on public forums occasionally allude to the platformโs cost considerations, citing Birdeye as potentially more expensive than some of its counterparts like Zidy. However, this investment is often justified by the breadth and depth of features offered.
In conclusion, Birdeye's reputation in its industry is largely positive, with businesses appreciating its comprehensive functionality in managing online reputation and customer engagements. It provides a valuable array of features tailored to enhance customer experience and sales capabilities, making it a trusted choice amidst a competitive market landscape. While costs may be a consideration for some, the platform's robust capabilities offer substantial value, reinforcing its status as a leading tool for businesses aiming to optimize their customer relationships and online reputation.
Do you know an article comparing Birdeye to other products?
Suggest a link to a post with product alternatives.
Is Birdeye good? This is an informative page that will help you find out. Moreover, you can review and discuss Birdeye here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.