Tiledesk reviews. Is Tiledesk good?

Tiledesk

AI Agent builder platform for multichannel automation. Build agents with drag and drop, human-in-the-loop handover, MCP and APIs for real actions. Open source, SaaS or on-prem, with local LLM and Qdrant support.

Tiledesk is an AI Agent builder platform for teams that want to automate workflows, not only answer questions on a website. Build multi-agent experiences with a visual drag-and-drop flow builder, connect actions through MCP tools and APIs, and keep humans in the loop when exceptions happen.

Why teams choose Tiledesk

Agentic orchestration in a no-code builder: Create prompt chains, routing logic, code actions, and tool calls inside a visual workflow, so agents can execute multi-step processes with clear guardrails and repeatable outcomes.
MCP integrations for actionable AI: Use the Model Context Protocol (MCP) to connect agents to real tools and let them take actions, not just generate text. Agents can update CRM records, send emails, write to spreadsheets, trigger webhooks, and orchestrate workflows through systems like Google Workspace, Slack, Shopify, Notion, Airtable, n8n and much more.
Advanced RAG control with a native Knowledge Base: Import URLs and files, use hybrid search, and connect multiple knowledge bases in sequence. Route each query to the right RAG, add guardrails and fallbacks, and keep answers grounded in your sources.
Strong human-in-the-loop model: Native handover and operator workspace, with escalation to available agents or unassigned queues. Keep full context for supervised automation and high-stakes conversations.
Broader channel coverage: Deploy the same AI Agents across web, voice, WhatsApp, Facebook Messenger, SMS, and Telegram.
Open source and deployment flexibility: Tiledesk is available under the MIT License, with SaaS and on-prem options. Run local LLMs and keep control of your vector store, including Qdrant, for data residency and governance needs.

A startup from Italy.

5.0

(5 reviews)

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Pricing:

Open Source
Paid
Free Trial
€41.0 / Monthly ("Starter", "1 User", "5 AI Agents", " 2,000,000 AI Tokens")
Official Pricing

Platforms:

Web
Cloud
Android
iOS

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Features & Specs

Design Studio

Design and luanch custom AI Agent with our intuitive drag-and-drop builder.

AI Reply Assistant

Use AI to automatically reply to customer messages and streamline conversations.

Self-learning Agent

An AI that learns from human interactions, enriching your Knowledge Base and improving future answers automatically.

Ask Knowledge Base

Use your own documents or site content so the AI gives answers based on your data, not just pre-set replies.

ChatGPT Task

Use ChatGPT to analyse messages, create replies or perform tasks like sentiment detection or categorisation.

AI Prompt & MCP Server

Run custom prompts with AI models like OpenAI, Anthropic, Google and more to generate the answers you need.

Transfer to human agent

A simple handover whenever needed — for example, when a customer is unhappy, the situation is critical, and similar cases.

Open-source

Open-source platfrom for crafting high-quality digital agents.

Live chat

Build live chat in minutes, use AI for automation, keep humans for complex cases.

Adaptive multichannel technology

Design your chatbot once, run it on every channel hassle-free.

OpenAI integration

Create AI agents with the power of the most recent model from OpenAI, ChatGPT-4o.

Self hosting or private cloud

Deploy on-premises or to cloud servers under your control.

Multichannel support

Design your AI agent once and deploy it on every messaging channel, including Whatsapp, Facebook, Telegram and much more.

Webhooks

Connect external data sources via APIs to power AI automation.

Badges & Trophies

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Reviews

Jovana

· operations at Ybris Cooling · over 3 years ago

Too easy to use!

For someone who isn't a developer or a techie at all, for that matter, this software is so easy to use couldn't believe until I've actually tried it! Not only an intuitive dashboard, but also seamless guides for WhatsApp Business and Telegram integration, which are a must these days for any online business. Tiledesk made my life so much easier and worry-free thanks to its built-in chatbots that are firstly, 0 code, and secondly, smart enough to handle the most repetitive customers' queries on their own. Cannot begin to tell you how much time and resources I've managed to save! The icing on the cake: the option of having separate departments for each team, such as Sales and Support, which would receive only relevant customer-related issues through smart routing. Satisfied customers mean satisfied business owners. It's that simple.

🏁 Competitors: tawk.to

👍 Pros: Completely free and open source|Whatsapp business integration

👎 Cons: Minimalist mobile app

Siavash AKrami

· Web admin at Forex 24 analyzer · over 3 years ago

open source chatbot platform

We found Tiledesk very easy to use and integration friendly. We use Tiledesk's free template and modify it according to our business in less than 2 hours, and it's an excellent assistant for our customer service team. In the future probably, we change and modify the code as it is open source.

🏁 Competitors: Tidio, tawk.to

👍 Pros: Open-source|Unlimited chatbots|Free chatbot template

👎 Cons: Phone app

Robert

· Tech lead at ISSQUARED Inc · about 4 years ago

Best chat boat platform

Hey All! This is something cool that I have ever used. It's easy to configure and user-friendly too.

Andrea

· CEO at Frontiere21 · about 4 years ago

live chat open source

Great product. It's an open source live chat. The source code is available on Github. I like Tiledesk chatbots. They are very very powerful but at the same time simple to configure because they use NLP.

👍 Pros: Affordable price|Open-source|Self hosted

Michele

· COO Staff at Softlab · about 4 years ago

excellent live chat!

great tool to manage customer service (both human agents and chatbots) they are also introducing marketing & sales capabilities

🏁 Competitors: tawk.to, Zendesk, Intercom, Freshdesk, Drift

👍 Pros: Handoff to agent|Third party service integration|Free to use

👎 Cons: Slow support for free customers

Is Tiledesk good?

External links

We have collected here some useful links to help you find out if Tiledesk is good.

Public traffic stats of Tiledesk

Check the traffic stats of Tiledesk on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Domain Rating (DR)

Check the "Domain Rating" of Tiledesk on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of Tiledesk's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Domain Authority (DA)

Check the "Domain Authority" of Tiledesk on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
Public opinion on Reddit

The latest comments about Tiledesk on Reddit. This can help you find out how popualr the product is and what people think about it.

Social recommendations and mentions

We have tracked the following product recommendations or mentions on various public social media platforms and blogs. They can help you see what people think about Tiledesk and what they use it for.

A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

Tiledesk - Create chatbots and conversational apps. Bring them omnichannel: from your website (live chat widget) to WhatsApp. Free plan with unlimited chatbots. - Source: dev.to / over 2 years ago

No-Code AI tools for marketing automation

Couldn't agree more! it's got a no-code chatbot builder platform that allows you to create your own pop-up chatbots with GIFs, images and videos. It works so well for lead gen as well as customer care I was shocked. https://tiledesk.com/. Source: about 3 years ago

Summary of the public mentions of Tiledesk

Tiledesk is gaining prominent attention within the software industry, particularly in the realms of customer service, lead generation, and conversational AI. As reflected in recent product mentions and reviews, Tiledesk is noted for its versatile and robust suite of tools catering to various aspects of customer interaction, making it a formidable contender among its competitors like Intercom, Drift, and Zendesk.

Comprehensive Tools for Customer Support

Tiledesk is particularly lauded for its seamless integration of chatbots and live agents, facilitated through an open-source chatbot builder. The platform also boasts notable integrations with e-commerce giants such as Shopify and Prestashop, alongside automation solutions like Zapier and Dialogflow, which cater to diverse customer support needs. These capabilities allow businesses to bridge chatbots with human agents effectively, offering a hybrid model of customer interaction that permits agents to intervene in chatbot-led interactions whenever necessary. This flexibility is a boon for businesses aiming to optimize their workforce by reallocating customer service agents to more strategic tasks while automation handles routine inquiries.

Cost-Effective and Feature-Rich

One standout feature of Tiledesk is its accessibility, especially highlighted by its free live chat capabilities that appeal to businesses seeking cost-effective yet powerful customer interaction solutions. The platform's free tier is particularly attractive to devops and infradev professionals as it offers unlimited chatbots, making it an appealing choice compared to its competitors with limited free offerings.

Ease of Use with No-Code Solutions

Additionally, Tiledesk's user-friendly no-code chatbot builder platform garners positive attention from those involved in marketing automation. It allows users to create interactive chat experiences enriched with multimedia components such as GIFs, images, and videos, which are effective for lead generation and customer care. Users have expressed satisfaction in the simplicity and efficiency of the platform in supporting their marketing and customer care efforts without needing extensive technical expertise.

Omnichannel Capabilities

Tiledesk's ability to offer omnichannel communication—extending chat functionalities from websites to platforms like WhatsApp—emphasizes its adaptability and appeal to a broad spectrum of businesses. This capability ensures that businesses can maintain continuous and coherent customer interactions across multiple channels, further enhancing customer engagement and satisfaction.

Public Perception and Market Positioning

Overall, the public perception of Tiledesk is favorable, driven by its comprehensive feature set, affordability, and flexibility. As organizations increasingly seek to leverage AI-driven solutions for customer service, Tiledesk's position in the market is bolstered by its ability to deliver reliable and adaptable tools. It embraces the growing demand for no-code development environments, empowering businesses to create customized conversational applications that align with their unique operational needs. As such, Tiledesk continues to emerge as a compelling choice for enterprises seeking innovative solutions in customer support and interaction.

In conclusion, Tiledesk’s blend of cost-effective, no-code, and powerful integrations places it well within the landscape of popular solutions for customer service and support, marking it as a notable option among businesses seeking to enhance their customer interaction strategies.

Tiledesk

AI Agent builder platform for multichannel automation. Build agents with drag and drop, human-in-the-loop handover, MCP and APIs for real actions. Open source, SaaS or on-prem, with local LLM and Qdrant support.

Why teams choose Tiledesk

Tiledesk Reviews and Details

This page is designed to help you find out whether Tiledesk is good and if it is the right choice for you.

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Features & Specs

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Tiledesk Intro

How to get onboard with Tiledesk

Tiledesk vs. Tawk.to

Reviews

Is Tiledesk good?

External links

Social recommendations and mentions

Summary of the public mentions of Tiledesk

Tiledesk discussion

Funding news

VENTURE CAPITAL: INITIAL INVESTMENTS FOR THE TECHSHOP €1,2M TO TILEDESK AND HLPY