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Zoho Desk VS ShellNewHandler

Compare Zoho Desk VS ShellNewHandler and see what are their differences

Zoho Desk

Industry's first context-aware Helpdesk Software

Rating
4.7 · 6 reviews
Pricing
Freemium Free trial $12 / Annually ($12 USD/monthly on Annual Subscription.)
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Alternatives Is it good?
ShellNewHandler

SourceForge.net: ShellNewHandler details page

Rating
0 reviews
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Alternatives Is it good?
BoldDesk
BoldDesk is a powerful autonomous AI platform that helps businesses deliver faster, smarter customer support from a single workspace. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, ShellNewHandler should be more popular than Zoho Desk. It has been mentioned 2 times since March 2021.

social mentions
1 vs 2
Customer Support popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

Zoho Desk
ShellNewHandler
Website zoho.com sourceforge.net
Pricing
Freemium Free trial $12 / Annually ($12 USD/monthly on Annual Subscription.) Official pricing
—
Platforms
Cloud Web iOS Android +1
—
Company Startup from India —
Listed in
Customer Service Help Desk Customer Support Knowledge Base Help Desk And Ticketing Customer Engagement Customer Experience Management +4
Cloud Storage Monitoring Tools File Sharing Website Monitoring +1

About Zoho Desk and ShellNewHandler

In their own words, as submitted to SaaSHub.

Zoho Desk
ShellNewHandler

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great...

Read more about Zoho Desk

No description of ShellNewHandler yet.

Features and specs

What each product offers, as listed by its team.

Zoho Desk 14 features
ShellNewHandler 0 features
  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

No features have been listed yet.

Analysis

An editorial look at what each product does well and who it suits.

Zoho Desk
ShellNewHandler

No analysis of Zoho Desk yet.

Overall verdict

  • ShellNewHandler is a niche, lightweight utility hosted on SourceForge designed to give users more control over the Windows 'New' context menu (the ShellNew menu). It can be considered good for its specific narrow use case, but it is an older, minimally maintained tool that may not suit all users, especially those on modern Windows versions.

Why this product is good

  • Provides direct control over customizing the Windows right-click 'New' menu, allowing users to add or remove file type entries
  • Lightweight and free, without bundled bloatware typical of some other free utilities
  • Simple and focused in scope, making it easy to understand for its specific purpose
  • Open distribution via SourceForge allows transparency and no-cost access

Recommended for

  • Power users who want to declutter or customize the Windows New context menu
  • IT administrators managing standardized desktop environments across multiple machines
  • Users comfortable with older utility-style tools and Windows registry-related tweaks
  • Not recommended for casual users seeking modern, actively supported software with regular updates

Videos

Walkthroughs and reviews on video.

Zoho Desk 15 videos + Add
ShellNewHandler 0 videos + Add

Keep the spirit of customer centricity alive with Zoho

More videos

  • - What is Zoho Desk? - An Overview
  • - Automate your customer service process with Zoho Desk
  • - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • - 5paisa delivers mobile-first customer service with Zoho Desk
  • - Zoho Desk Review: Okay for what it is
  • - Zoho Desk Introduction To Tickets Tutorial - 2021

No ShellNewHandler videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Zoho Desk
ShellNewHandler
100% 100%
Customer Support
0% 0%
0% 0%
Website Monitoring
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
File Sharing
100% 100%

User comments

Share your experience with using Zoho Desk and ShellNewHandler. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Zoho Desk 4.7 · 6 reviews
ShellNewHandler no reviews yet

View more

We have no reviews of ShellNewHandler yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Zoho Desk 1 mention
ShellNewHandler 2 mentions
  • I recently got libreoffice, but now the new option in right click looks like a mess. Can someone help me get rid of them please?
    Use Shell New Handler. Run the portable app and simply untick the items you don't want to appear in your new context menu. Source: about 4 years ago
  • This menu should be easy to add/remove programs to... Who is really creating Access Databases from this menu often enough to keep it here? (Not me!) Is there an easy way to edit this?
    I've always used ShellNewHandler for this. It's a really simple portable utility that allows you to remove most of the items from that menu. Tested it out on Windows 11 and it's still compatible. Source: over 5 years ago

Alternatives to Zoho Desk and ShellNewHandler

When comparing Zoho Desk and ShellNewHandler, you can also consider the following products.

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