Software Alternatives & Reviews

Top 9 Customer Service Products in ITSM

The best Customer Service Products within the ITSM category - based on our collection of reviews & verified products.

OvationCXM Jira Service Desk Zammad ProProfs Help Desk Vision Helpdesk ServiceNow EcholoN OTRS ITSM usu.com Knowledge Center

Summary

The top products on this list are OvationCXM, Jira Service Desk, and Zammad. All products here are categorized as: Tools for managing customer support, inquiries, and interactions. ITSM. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.
  1. Own the journey. Guide the experience. Unleash the benefits.
    Pricing:
    • Paid
    • $1499.0 / Monthly (Modular)

    #Customer Experience #Customer Experience Management #Customer Service

  2. IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

    #DevOps Tools #Service Desk #Help Desk

  3. 3
    The Zammad - Help Desk and Ticket System - Community Page
    Pricing:
    • Open Source

    #Customer Support #Help Desk #Customer Service 18 social mentions

  4. Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
    Pricing:
    • Paid
    • Free Trial
    • $10.0 / Monthly

    #Help Desk #Customer Support #Support 2 user reviews

  5. Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software
    Pricing:
    • Freemium
    • Free Trial
    • $8.0 / Monthly (Per Staff Billed Annually)

    #Help Desk #Customer Support #Customer Service 1 social mentions

  6. ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

    #Help Desk #Service Desk #IT Service Management 2 social mentions

  7. Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
    Pricing:
    • Freemium
    • Free Trial
    • €5000.0 / One-off (5 User)

    #Service Management Software #Customer Service #Help Desk And Ticketing 4 user reviews

  8. OTRS ITSM is a fundamental solution for IT Service Management organizations.

    #Help Desk #Customer Support #Service Desk

  9. NOTE: usu.com Knowledge Center has been discontinued.
    Knowledge Management Platform for Customer Service

    #Help Desk #Customer Support #Customer Service

Related categories

Recently added products

If you want to make changes on any of the products, you can go to its page and click on the "Suggest Changes" link. Alternatively, if you are working on one of these products, it's best to verify it and make the changes directly through the management page. Thanks!