Crust Service Cloud Alternatives & Competitors

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Key Freshdesk features:

User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable

Zendesk is a beautiful, lightweight help-desk solution.

Key Zendesk features:

User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

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SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI.

Key SysAid features:

Helpdesk Automation Workflow Automation Service order workflow CMDB

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Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

Key ProProfs Help Desk features:

User-Friendly Interface Customization Options Multi-channel Support Automation Features

paid Free Trial $10.0 / Monthly

Ensure organisation continuity, produce required outcomes, and be positioned to support current and...

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system.

Key UseResponse features:

Comprehensive Customer Support Solutions Customization User-Friendly Interface Integrations

osTicket is a widely-used open source support ticket system.

Key osTicket features:

Open Source Customizable Fields and Forms Email Integration Multi-Language Support

Open Source

Time tracking, integrated with Google Calendar. Social, accurate and accessible. Complete with nested project tracking, expense tracking, to-do management and easy online invoicing.

Key Yanomo for G Suite features:

Integration with G Suite Time Tracking Reporting and Analytics

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Key ServiceNow features:

Comprehensive IT Service Management Customizable Integration Capabilities Scalability

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Key SolarWinds Service Desk features:

User-Friendly Interface Comprehensive Ticketing System Customization Options Automated Workflows

ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to reduces support tickets by self-help and create online manuals, guides, wikis, documentation, FAQs and more.

Key ProProfs Knowledge Base features:

Ease of Use Customizable Templates Integration Capabilities Collaboration Features

A one-stop fit-for-all solution for every business. Know about various features and find out why DeskXpand stands unique from every other helpdesk management software.

Key DeskXpand features:

Ticketing System Omnichannel support Self Service Portal Reports and Analytics

$7.0 / Monthly (agent / month)

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Key UserVoice features:

User Feedback Gathering Customization Integration with Other Tools Analytics and Reporting

The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software. .

Key Jira features:

Robust Feature Set Customizability Integration Capabilities Agile Methodologies Support

paid Free Trial $7.0 / Monthly (Above 10 Users)