Software Alternatives, Accelerators & Startups

Top 9 Customer Support Products in ITSM

The best Customer Support Products within the ITSM category - based on our collection of reviews & verified products.

Vision Helpdesk Jira Service Desk Zammad ProProfs Help Desk SysAid EcholoN Freshservice ServiceNow Desk365

Summary

The top products on this list are Vision Helpdesk, Jira Service Desk, and Zammad. All products here are categorized as: Platforms for managing customer inquiries and support tickets. ITSM. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.
  1. Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software
    Pricing:
    • Freemium
    • Free Trial
    • $8.0 / Monthly (Per Staff Billed Annually)

    #Live Chat #Customer Service #Help Desk 1 social mentions

  2. IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

    #Help Desk #DevOps Tools #Customer Support

  3. 3
    The Zammad - Help Desk and Ticket System - Community Page
    Pricing:
    • Open Source

    #Live Chat #Customer Service #Help Desk 18 social mentions

  4. Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
    Pricing:
    • Paid
    • Free Trial
    • $10.0 / Monthly

    #Customer Service #Help Desk #Support 3 user reviews

  5. 5
    SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI
    Pricing:
    • Paid
    • Free Trial

    #Help Desk #ITSM #Help Desk And Ticketing

  6. Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...
    Pricing:
    • Freemium
    • Free Trial
    • โ‚ฌ5000.0 / One-off (5 User)

    #Asset Management #Customer Service #Help Desk 4 user reviews

  7. Freshservice: the one-stop cloud solution for all your IT management needs.

    #Project Management #Task Management #Work Management 3 social mentions

  8. ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

    #Help Desk #IT Service Management #Service Desk 2 social mentions

  9. Desk365 is an AI-powered ticketing system for teams of all sizes.
    Pricing:
    • Freemium
    • Free Trial
    • $12.0 / Monthly (Standard plan)

    #Customer Service #ITSM #Help Desk And Ticketing

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