Software Alternatives & Reviews

EcholoN

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

· Edit

EcholoN is a holistic service management solution designed for small and large enterprises, SMEs and start-ups. EcholoN also offers end-to-end solutions developed for web apps and iOS and Android. EcholoN offers compliance management, licence management, self-service portal, performance metrics, email management, maintenance scheduling, live chat, alerts/escalation, appointment management, knowledge base, queue management, social media integration, surveys & feedback, call centre management, inventory management, issue auditing and virtual assistants in one place.

Customer-focused and effective at all levels: EcholoN, the Service Management Software Suite, is a comprehensive solution for service, support and customer care. You want full control over your system and run your service management solution entirely in-house. You favour a cloud solution without burdening your infrastructure and run your service management software in the EcholoN cloud.


Pricing:
Platforms:
  • Windows
  • Windows Phone
  • iOS
  • Android
  • Linux
  • RPC API
Videos:

EcholoN Alternatives

The best EcholoN alternatives based on verified products, community votes, reviews and other factors.

  1. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Visit website

  2. Zendesk is a beautiful, lightweight help-desk solution.

    Visit website

  3. ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

  4. IT Service Management Suite

  5. Simply select the folder you want to mark, right-click on its icon and select a color-coded icon from the drop-down menu. The icon will be assigned to the folder at once.

  6. Folder Painter is an easy to use Portable Freeware program, which allows you to change the color of the icon representing a chosen folder to any color you like

  7. FolderIco allows to change the color of Windows folder in one click!

  8. Freshservice: the one-stop cloud solution for all your IT management needs.

  9. Windows Explorer is too boring? Color it up!

  10. Work smarter, not harder. Save 1 day/week with free customizable workflows. Get access to 40+ workflow templates such as Employee Recognition & Engagement. Simplify your day-to-day workflows, increase team productivity & add simplicity to your work.

    Try for free freemium

  11. The OTRS Business Solution™ helps to improve your service quality at an

  12. Personalized communication on the package journey!PAQATO is the must-have post purchase solution for all online retailers who want to get more out of their package shipping.

    Try for free freemium €249.0 / Monthly (1.000 shipments corresponds to approx 6.000 touchpoints)

  13. Rainbow Folders (RF) is an easy to use program, which allows you to change the color of the icon...

Suggest an alternative
If you think we've missed something, suggest an alternative to EcholoN.

Generic EcholoN discussion

Log in or Post with

EcholoN Reviews

  1. User avatar
     
    Holistic service management at professional level

    We continue to expand the system and use it as strategic group software. Very constructive cooperation with the colleagues from EcholoN.

    Pros: Individual configuration options, the software adapts to the company and not vice versa. - Automatic processes (ticket creation, workflows, etc.) DWS takes care of everything! - Different clients for both mobile and stationary use for the different application areas and users - High transparency for users - Good server architecture (application server, server manager, database, applications) - Updates are very easy to install.

    Cons: UserClient too overloaded for some users, but you can also use the WebClient for that - No automatic database archiving, database grows quickly (depending on the application, of course).

    👍 Pros:    Its flexible and easy to use|Automation and custom functions|Easy user interface
    👎 Cons:    Faster growth
  2. User avatar
     
    Top Enterprise Service Management Software

    Overall: We use EcholoN very extensively for our daily tasks, be it for service management, CMDB or even change management. Very good support from Germany, competent and friendly staff.

    Pros: Software can be adapted very flexibly to your own processes. Extensive possibilities to create additional data fields and integrate them into the masks. Other systems can be connected and integrated very easily (Active Directory, Baramundi, Excel import, ...) Web client is available and is constantly being expanded. Software maintenance is now very simple, updates can be carried out by the customer without any problems.

    Cons: Due to the flexibility, there is no "standard", each customer "must" design their own processes. Full client sometimes a bit overloaded and longer loading times, then fast operation. Functions are partly available in old and new form for compatibility reasons, which sometimes causes confusion.

    🏁 Competitors: Track-It!, BMC Remedy
    👍 Pros:    Flexible|Excellent support|Friendly and safe community|Easy integration
    👎 Cons:    Confusing set-up
  3. User avatar
     
    The Service Management solution

    EcholoN is a holistic service management solution that leaves nothing to be desired. It is easy to use, flexible in its parameterization, and applicable for simple but also complex solutions in the business process. A helpdesk and ticket system that is second to none. Developed by experienced people who know what to do in the general area of service management and how to offer their customers optimal help. Processes can be mapped down to the smallest detail. Whether manual or automated support for the customer, whether for a small/medium or large company, the possible structures can be mapped. In addition to the structural processes, the knowledge database is a crucial module for providing real-time assistance to the customer. Through the complete documentation in the overall scenario of a service case, one is protected against undesired side effects. Especially nowadays, a service management tool like the market leader EcholoN is a vital instrument to stand out from the competition and to provide the customer with a powerful yet easy-to-use solution! It is hard to imagine ever having to work without this system again. Working with this system as a whole simplifies the daily routine!

    🏁 Competitors: ServiceNow, Zendesk, BMC Remedy
    👍 Pros:    User-friendly|Powerful
    👎 Cons:    Nothing, so far

Read all EcholoN reviews →

Was this EcholoN alternatives list helpful? Your feedback is important!

Yes No

1 out of 1 people consider this list as helpful.
This is equivalent to 5.0 / 5 rating.

Author of EcholoN's details: | Publisher: SaaSHub
Categories: Service Management Software, Customer Service, Help Desk And Ticketing, Field Service Management, Ticketing System, ITSM, Asset Management, IT Service Management