Software Alternatives & Reviews

OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

OTRS ITSM Alternatives

The best OTRS ITSM alternatives based on verified products, community votes, reviews and other factors.
Latest update:

  1. 15

    Zendesk is a beautiful, lightweight help-desk solution.

  2. 13

    Freshservice: the one-stop cloud solution for all your IT management needs.

  3. Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

    Try for free freemium €5000.0 / One-off (5 User)

  4. 11

    ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

  5. 12

    Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

  6. IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

  7. osTicket is a widely-used open source support ticket system.

    Open Source

  8. 10

    By your side to ­empower your team and bring your ­customer service to another level

  9. Simple open source ticket system with user system and modern design.

    Open Source

  10. The OTRS Business Solution™ helps to improve your service quality at an

  11. InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.

    paid Free Trial

  12. Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

    Try for free freemium €5000.0 / One-off (5 User)

  13. The Zammad - Help Desk and Ticket System - Community Page

    Open Source

  14. Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

    freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

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