OTRS ITSM Alternatives

Zendesk is a beautiful, lightweight help-desk solution.

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Freshservice: the one-stop cloud solution for all your IT management needs.

SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. Try it today!

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Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.

paid Free Trial

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

Try for free freemium €5000.0 / One-off (5 User)

IT Service Management Suite

By your side to ­empower your team and bring your ­customer service to another level

Simple open source ticket system with user system and modern design.

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

osTicket is a widely-used open source support ticket system.

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

freemium $19.0 / Monthly