Software Alternatives & Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

Recommended and mentioned products

  1. Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

  2. A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

    Adventures in Fuzzing Matrix’s Encryption about 3 months ago

    Matrix powers our live chat product at https://groovehq.com.
  3. multi-channel inbox service for collaborative teams

    What to recommend to a client who needs to move beyond email? about 20 days ago:

    There are some interesting services that can help manage shared mailboxes out there:Emailgistics and Frontand come to mind. These are a great deal more user friendly for medical staff than a ticketing system intended for technical support or software issue tracking. Full disclosure, I know you are looking for onshore, I didn’t check if these were available in your region. But maybe looking for a similar solution...
  4. osTicket is a widely-used open source support ticket system.

    Ticket system without mail about 1 day ago

    For our ~250 users, I set up a webserver running https://osticket.com/... Could be overkill but also definitely fulfills your criteria. Setup only took a day or two. I primarily went this path because we already had a spare machine so it did not add any costs.
  5. Tender Support organizes your customer care so you can focus on delivering the best service possible. Find out how Tender will make your life easier.

  6. SupportBee's Help Desk Software helps your team collaborate on customer support. All our plans come with UNLIMITED Agents. Start a FREE 14 day trial today!

  7. The No Frilled Help Desk Software to Track Tickets and stay organized.

    IT Ticketing and Incident Management Systems about 6 months ago

    If money wasn't an option no idea, I'd have to start my search all over. What I did pick a few years ago was https://mojohelpdesk.com/. For our volume of about 20-30 tickets per day it works great.
  8. Help desk, customer service and support solution.

  9. Snappy is software that allows the production of screenshots from areas on a Windows desktop screen.

  10. Zendesk is a beautiful, lightweight help-desk solution.

    Question regarding binance having a plan to improve their... about 7 months ago

    SOO!!!! I'd like to know if Binance is ever going to resolve the insane wait time between ticket responses and work on reducing the amount of issues people have with their platform? This being for binance.com, binance.us and their seperate support site through zendesk.com.
  11. Industry's first context-aware Helpdesk Software

    freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

    Free for dev - list of software (SaaS, PaaS, IaaS, etc.) about about 2 months ago:

    Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers.
  12. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    fedlio scam exchange about 6 months ago

    I already contacted their support page several times but no reply.... I contacted freshdesk.com which is running their support but no reply. I even contacted the government of seychelles because they claim running via a bank in seychelles but no reply. Everytime I try to withdraw I run into "security issues".
  13. UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

    New Features Board -- A lot to love! about about 1 month ago

    Thanks Atera for listening to your MSPs and adopting uservoice.com for your revamped Features Board.
  14. An award-winning & beloved desktop publishing client, exclusively for OS X.

  15. Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

  16. Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

  17. Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

    Just got banned for being “under 13” about 3 months ago

    Happyfox.com is the bug report site not the mod one. I think.
  18. LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

    freemium $15.0 / Monthly (Ticket)

  19. Helpdesk, live chat, and customer messaging platform designed to help your online business amaze customers.

    paid Free Trial $20.0 / Monthly

    Ask HN: Who wants to be hired? (May 2021) about 5 months ago:

    ABOUT: Full-Stack Software Engineer with 9 years of experience working with companies like Shogun (https://getshogun.com) (YCombinator W18), Re:amaze (https://reamaze.com) (Acq. By GoDaddy), Gametime (https://gametime.co), DigitalClipboard (https://digitalclipboard.com), Ministry of Health of Georgia.
  20. Deskero is a simple, flexible and social-aware helpdesk software and support ticket system to take care of customer service with a few clicks.

  21. Online customer support solution - Feedback Forum, Helpdesk (ticketing service), Knowledge Base and Live Chat by UserEcho