Software Alternatives & Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

Recommended and mentioned products

  1. Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

    Have you ever done a product comparison chart on your site? about 6 months ago

    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model.
  2. A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

    Simple Analytics: Hit 140k ARR (solo founder) - how do I scale? about 5 months ago:

    Wil check out groovehq.com as well. Thanks for the advice! Very valuable!
  3. multi-channel inbox service for collaborative teams

    Google Voice or second phone? about about 1 month ago:

    We use Aircall (https://aircall.io) and have it integrated to our shared/collaboration inbox service (https://front.com). The set-up has been solid for us.
  4. osTicket is a widely-used open source support ticket system.

    How Can I Politely Explain To A User I Don't Really Care... about 15 days ago:

    We pay for supportsystem.com but you can run the open source version from osticket.com if you want. I'm generally all for self hosting and open source but at the end of the day it's fairly cheap to just pay for the cloud hosted system and was one less headache for down the line.
  5. Tender Support organizes your customer care so you can focus on delivering the best service possible. Find out how Tender will make your life easier.

  6. SupportBee's Help Desk Software helps your team collaborate on customer support. All our plans come with UNLIMITED Agents. Start a FREE 14 day trial today!

  7. The No Frilled Help Desk Software to Track Tickets and stay organized.

    IT Ticketing and Incident Management Systems about over 1 year ago

    If money wasn't an option no idea, I'd have to start my search all over. What I did pick a few years ago was https://mojohelpdesk.com/. For our volume of about 20-30 tickets per day it works great.
  8. Help desk, customer service and support solution.

    Looking for a ticket system for a very small business about 10 months ago:

    I'd highly recommend Sirportly, I started using it for my company when my company hit 3 staff and we are still using it now with 12 staff. Great for small businesses as just works out of the box :-).
  9. Snappy is software that allows the production of screenshots from areas on a Windows desktop screen.

  10. Zendesk is a beautiful, lightweight help-desk solution.

    Visit Website

    [HELP] Can't log in to upload SSL due to expired SSL about about 1 month ago

    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar.
  11. Industry's first context-aware Helpdesk Software

    Visit Website freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

    Free for dev - list of software (SaaS, PaaS, IaaS, etc.) about about 1 year ago:

    Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers.
  12. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Visit Website

    What Ticket Systems do ya'll use? about 3 months ago:

    We use Freshdesk from Freshworks. Works great for us. No real complaints.
  13. UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

    Ask HN: Could you please share which SaaS you are using for... about 8 months ago:

    - Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/.
  14. An award-winning & beloved desktop publishing client, exclusively for OS X.

  15. Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

    How to embed a web application into another website via API? about 4 months ago:

    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com.
  16. Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

    What ticketing software isn't hot garbage? about 7 months ago:

    One we used at a previous place, Https://kayako.com/ Small company, I'm sure there was not much effort put in customizing it. No idea on pricing but wouldn't expect it to be on the high side.
  17. Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

    Just got banned for being “under 13” about over 1 year ago

    Happyfox.com is the bug report site not the mod one. I think.
  18. LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

    freemium $15.0 / Monthly (Ticket)

  19. Helpdesk, live chat, and customer messaging platform designed to help your online business amaze customers.

    paid Free Trial $20.0 / Monthly

    Ask HN: Who wants to be hired? (May 2021) about over 1 year ago:

    ABOUT: Full-Stack Software Engineer with 9 years of experience working with companies like Shogun (https://getshogun.com) (YCombinator W18), Re:amaze (https://reamaze.com) (Acq. By GoDaddy), Gametime (https://gametime.co), DigitalClipboard (https://digitalclipboard.com), Ministry of Health of Georgia.
  20. Deskero is a simple, flexible and social-aware helpdesk software and support ticket system to take care of customer service with a few clicks.

  21. UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    freemium $19.0 / Monthly