Software Alternatives & Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

Recommended and mentioned products

  1. Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

    Makers, what are the tools you can't live without? about 8 months ago:

    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics for social media management.
  2. A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

    Simple Analytics: Hit 140k ARR (solo founder) - how do I scale? about over 1 year ago:

    Wil check out as well. Thanks for the advice! Very valuable!
  3. multi-channel inbox service for collaborative teams

    Share your Dock! I'll go first about 4 months ago

    Google image search say it's this:
  4. osTicket is a widely-used open source support ticket system.

    Ask HN: Helpdesk/ticketing software for small SaaS company about 19 days ago:

    You can try osTicket The UI is very tho dated, but we're working on a rewrite with modern UI.
  5. Tender Support organizes your customer care so you can focus on delivering the best service possible. Find out how Tender will make your life easier.

  6. SupportBee's Help Desk Software helps your team collaborate on customer support. All our plans come with UNLIMITED Agents. Start a FREE 14 day trial today!

  7. The No Frilled Help Desk Software to Track Tickets and stay organized.

    Ticketing systems choice about 11 months ago

    Https:// I've implemented this at 2 different companies and couldn't have been happier with the results.
  8. Help desk, customer service and support solution.

    Looking for a ticket system for a very small business about almost 2 years ago:

    I'd highly recommend Sirportly, I started using it for my company when my company hit 3 staff and we are still using it now with 12 staff. Great for small businesses as just works out of the box :-).
  9. Snappy is software that allows the production of screenshots from areas on a Windows desktop screen.

  10. Zendesk is a beautiful, lightweight help-desk solution.

    Visit website

    is this scam about 8 months ago:

    That's not a reddit a url. is the url, whatever the hell that is.
  11. Industry's first context-aware Helpdesk Software

    Visit website freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

    Free for dev - list of software (SaaS, PaaS, IaaS, etc.) about about 2 years ago:

    Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers.
  12. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Visit website

    Need help picking a ticketing system about 5 months ago:

    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link.
  13. UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

    YARWL (Yet Another Remarkable Wishlist) about 10 months ago

    I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion.
  14. An award-winning & beloved desktop publishing client, exclusively for OS X.

  15. Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

    I started affiliate marketing, but with a twist about 8 months ago:

    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom).
  16. Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

    What ticketing software isn't hot garbage? about over 1 year ago:

    One we used at a previous place, Https:// Small company, I'm sure there was not much effort put in customizing it. No idea on pricing but wouldn't expect it to be on the high side.
  17. Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

    Just got banned for being “under 13” about over 2 years ago is the bug report site not the mod one. I think.
  18. LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

    freemium $9.0 / Monthly (Small)

  19. Helpdesk, live chat, and customer messaging platform designed to help your online business amaze customers.

    paid Free Trial $20.0 / Monthly

    Ask HN: Who wants to be hired? (May 2021) about over 2 years ago:

    ABOUT: Full-Stack Software Engineer with 9 years of experience working with companies like Shogun ( (YCombinator W18), Re:amaze ( (Acq. By GoDaddy), Gametime (, DigitalClipboard (, Ministry of Health of Georgia.
  20. Deskero is a simple, flexible and social-aware helpdesk software and support ticket system to take care of customer service with a few clicks.

  21. UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    freemium $19.0 / Monthly

    I work for a large non profit and I have been tasked with... about 4 months ago

    The nonprofit I work at uses as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well.