Software Alternatives, Accelerators & Startups

The 10 Best Alternatives and Competitors [2022] Tidio LiveChat Freshdesk Crisp Chat Intercom Zendesk Gorgias Birdeye Olark
  1. is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
    Crisp is a multichannel customer support platform. It’s a powerful alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s most popular languages.

    #Customer Support #Customer Service #Help Desk 47 social mentions

  2. 2
    Tidio or Tidio Chat is an online chat software that combines messages from emails, website chat, and Facebook Messenger widget into a unified agent interface that allows agents to deal with all customer messages at the same time with the same tools……
    Tidio and both have free versions available. But Tidio has many professional service packages that are applicable to a wider range of businesses.

    #Customer Support #Live Chat #Help Desk

  3. LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.
    • Paid
    • Free Trial
    • $20.0 / Monthly (1 agent)
    Similar to, LiveChat is easy to use and integrates with your business websites. It has a wide range of service packages too. So, whether you’re a solo professional with a single site, or a large business owner with multiple sites and hundreds of employees, LiveChat can accommodate your needs.

    #Live Chat #Customer Support #Customer Service 2 social mentions

  4. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
    Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.

    #Customer Support #Customer Service #Help Desk And Ticketing 12 social mentions

  5. Multi-channel customer support software
    • Freemium
    • Free Trial
    • $95.0 / Monthly (Unlimited Users + Unlimited Agents + Unlimited Emails)
    Crisp’s name seems to refer to the design of its chatbot interfaces. The popup chat is indeed very crisp, being the platform’s most well-received feature. Many customers find the entire Crisp experience to be surprisingly straightforward.

    #Customer Support #Help Desk #CRM 7 social mentions

  6. Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
    Intercom features the regular tools a CRM/helpdesk software should have. This includes chatbots and helpdesk to track all customer queries. But Intercom has an added focus on lead qualification and nurturing. Their service packages help you sort your leads into categories while handling regular customer queries.

    #CRM #Customer Iteraction #Customer Messaging 6 social mentions

  7. Zendesk is a beautiful, lightweight help-desk solution.
    After, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.

    #CRM #Help Desk #Support 7 social mentions

  8. Gorgias is a helpdesk built to provide great support at scale.
    Gorgias is a Shopify live chat and a CRM that features several different analytical and lead qualification features meant to bolster customer relations. In addition, these features increase bottom lines directly with sales-oriented reporting dashboards.

    #Help Desk #Customer Support #Customer Service 2 social mentions

  9. #1 most trusted reputation and customer experience platform for local business
    • Open Source
    • Paid
    • Free Trial
    • $299.0 / Monthly
    Overall, Birdeye’s bird eye view is pointed at customer experiences. For this, the platform uses customer success metrics and KPIs connected with different steps of the buyer’s journey. As a alternative, this makes it worth considering for a wider range of businesses, especially if you need help in sales enablement.

    #Reputation Management #Online Reviews #Customer Experience Management 6 social mentions

  10. 10
    Real-time chat and monitoring of your website visitors through Google Talk and Jabber.
    Olark is a full customer relationship management (CRM) platform. Its primary features are live chat for sales and customer support. For the latter, they offer automated chat, organized customer data insights, and live chat analytics so you can track your performance. For example, you can monitor average live chat response times.

    #Customer Support #Help Desk #Live Chat 1 social mentions

  11. 11
    Grow Better With HubSpot: Software that's powerful, not overpowering. Seamlessly connect your data, teams, and customers on one CRM platform that grows with your business.
    • Freemium
    • Free Trial
    Out of customer service and sales tools, Hubspot is one of the most widely used on the market. Their live chat solution is a part of a larger service and it integrates with other packages and products powered by HubSpot. You can even use it for customer service training, building knowledge bases or FAQs.

    #CRM #Small Business CRM #CRM Platforms 13 social mentions

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