Table of contents
User Feedback Gathering
UserVoice allows businesses to collect feedback directly from users, helping to prioritize product improvements based on actual user needs.
Customization
The platform is highly customizable, which allows organizations to tailor it to their specific needs and branding requirements.
Integration with Other Tools
UserVoice integrates with other popular tools like Slack, Jira, and Salesforce, making it easier to consolidate feedback and manage workflows.
Analytics and Reporting
Robust analytics and reporting tools provide actionable insights into user feedback trends and sentiment.
User Engagement
Features like voting and commenting encourage user participation and create a sense of community.
Scalability
The platform can scale to accommodate organizations of various sizes, from startups to large enterprises.
Promote UserVoice. You can add any of these badges on your website.
UserVoice is a good solution for businesses looking to systematically incorporate customer feedback into their product development process. It is particularly beneficial for organizations seeking to improve customer engagement and make data-driven decisions.
We have collected here some useful links to help you find out if UserVoice is good.
Check the traffic stats of UserVoice on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Check the "Domain Rating" of UserVoice on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of UserVoice's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Check the "Domain Authority" of UserVoice on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
The latest comments about UserVoice on Reddit. This can help you find out how popualr the product is and what people think about it.
I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: almost 3 years ago
- Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / over 3 years ago
I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: over 3 years ago
Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, “Oh yeah, I hacked that together; it was cool but with a few bugs.”. - Source: dev.to / over 3 years ago
Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: about 4 years ago
Thanks Atera for listening to your MSPs and adopting uservoice.com for your revamped Features Board. Source: about 4 years ago
This doesn't seem to be incompatible with a uservoiceforum where customers can see, vote and comment on other's ideas and suggestions... Source: over 4 years ago
If I may suggest, a platform such as uservoice.com would be a great replacement for your current feature board. It might require a little bit more work on your end (for example to merge together several feature requests that are essentially the same), but this would give you a true view of what MSPs really need. This is a win-win for you bringing to market the features that are needed to increase your software... Source: over 4 years ago
Public Opinion on UserVoice: A Comprehensive Overview
UserVoice has firmly established itself as a significant player in the realm of feedback management tools, particularly excelling in customer and user feedback. The platform stands out for its comprehensive approach to gathering feedback, often cited as a viable alternative to Canny.io and other competitors such as Freshdesk, Intercom, and Zendesk.
UserVoice is highly praised for its versatile feedback collection capabilities, which extend beyond simple upvoting systems used by some other platforms. By enabling users to gather feedback through multiple avenues like email, questionnaires, chat, and automated feedback forms, UserVoice provides a nuanced understanding of user needs. This multifaceted approach allows businesses to leverage user feedback to innovate constantly and enhance product offerings.
The platform's comprehensive nature is highlighted in articles discussing alternatives to tools like Canny.io. UserVoice is consistently recognized not just for accommodating external customer feedback but also for supporting internal (employee) feedback processes. This dual capability makes it a popular choice for organizations looking to streamline their feedback systems across various user groups.
Users commend UserVoice for its ability to integrate seamlessly with existing websites, offering a customizable interface that aligns with the brand’s design. This aspect is particularly important for companies aiming to maintain a cohesive user experience without the jarring effect of switching platforms. UserVoice enhances this experience by allowing companies to create organized pages with custom content, which is crucial for aligning feedback management with overall branding efforts.
UserVoice excels in its integration capabilities, supporting a wide range of systems such as internet phone systems, CRMs, social networks, and more. This integrative approach ensures that all support requests are managed from a single dashboard, enhancing efficiency and reducing the potential for missed communication. Additionally, UserVoice’s project management features—vertically integrating support data to prioritize project queues—are particularly appreciated by users, as they facilitate data-driven decision-making and strategic planning.
Despite its strengths, UserVoice does face criticism in certain areas. Some users express dissatisfaction, citing a preference for self-hosted alternatives that may offer more customization or control over the feedback management process. This sentiment reflects an ongoing demand for more flexible solutions that cater to specific organizational needs.
The use of UserVoice in community forums is frequently mentioned, underlining its perceived value in fostering open communication between users and organizations. Platforms such as Atera have adopted UserVoice to revamp features boards, capitalizing on the community-driven model of suggestion voting and commenting. This adoption indicates UserVoice’s effectiveness in capturing community sentiment and driving feature development based on user priorities.
In conclusion, UserVoice is a robust, versatile tool in the feedback management domain, praised for its comprehensive feature set and integration capabilities. However, opinions suggest room for improvement, particularly in the areas of customization and control, marking these as potential focus areas for future development.
Do you know an article comparing UserVoice to other products?
Suggest a link to a post with product alternatives.
Is UserVoice good? This is an informative page that will help you find out. Moreover, you can review and discuss UserVoice here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.
