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Zendesk GitHubZendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything โ ticketing, chat, reporting, multi-channel support โ however, actually getting it to work the way you want is a challenge.
First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.
The interface isnโt very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasnโt as quick or helpful as youโd hope from a company selling customer service software.
Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.
Based on our record, GitHub seems to be a lot more popular than Zendesk. While we know about 2476 links to GitHub, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 3 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 4 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโd emphasize a straightforward, fuss-free angle instead. Source: over 4 years ago
"""Clones a single branch of a GitHub repository into a temporary directory for local scanning.""" Import logging Import shutil Import subprocess Import tempfile Logger = logging.getLogger(__name__) Class RepoFetchError(RuntimeError): """Raised when the target repository/branch cannot be cloned.""" Class RepoFetcher: """Shallow-clones a single branch of a repository so its tests can be scanned... - Source: dev.to / 4 days ago
# video-meta.yml Topic: > Walking through how we cut cold-start time on a Lambda-backed GraphQL API from 2.4s to under 400ms, including the two things that didn't work. Target_keyword: lambda cold start optimization Audience: backend devs who already ship serverless, not beginners Model_channels: - the three channels currently ranking for this keyword Links: repo: https://github.com/... slides:... - Source: dev.to / 5 days ago
Import struct, json, urllib.request REL = "https://github.com/{owner}/{repo}/releases/download/{tag}/" PART = ["...part1.zip.001", "...part2.zip.002", "...part3.zip.003"] SIZE = [1992294400, 1992294400, 1893639808] # from the releases API Def grab(part, start, end, out): # HTTP range fetch req = urllib.request.Request(REL + PART[part], Headers={"Range":... - Source: dev.to / 9 days ago
Is published at https://github.com/.keys so an SSH server to which you connect could do a reverse lookup. This is the reason why my ~/.ssh/config has those 2 lines at the end:- Source: Hacker News / 17 days agoHost *.
All of this assumes you can actually inspect what the agent did โ the real inputs after resolution, the real tool outputs, the real intermediate steps. That is the other half of the workflow. AgentLens captures the trace: every model and tool step, resolved inputs, raw outputs. agent-eval scores and gates the output; AgentLens gives you the unforgeable, agent-didn't-author trace data for Tier 1+2 to score against... - Source: dev.to / 17 days ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
BitBucket - Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
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