Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

GitHub Reviews

1. Reinhard

   · Boss at CLOUD Meister · over 5 years ago
   perfect 4 open Source

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

GitHub mentions (2473)

• Superlogical – Mitchell Hashimoto

  Is published at https://github.com/.keys so an SSH server to which you connect could do a reverse lookup. This is the reason why my ~/.ssh/config has those 2 lines at the end:

          Host *.

  - Source: Hacker News / 5 days ago

• Your Agent's Confidence Score Is Not a Probability

  All of this assumes you can actually inspect what the agent did — the real inputs after resolution, the real tool outputs, the real intermediate steps. That is the other half of the workflow. AgentLens captures the trace: every model and tool step, resolved inputs, raw outputs. agent-eval scores and gates the output; AgentLens gives you the unforgeable, agent-didn't-author trace data for Tier 1+2 to score against... - Source: dev.to / 5 days ago

• Foreman 101: agentic coding as Kubernetes resources

  # git: the API token, plus the credential used for the push Kubectl create secret generic foreman-github \ --from-literal=GITHUB_TOKEN="$GITHUB_TOKEN" -n foreman-system Kubectl create secret generic foreman-git-credentials \ --from-literal=token="$GITHUB_TOKEN" -n foreman-system Helm upgrade foreman llmkube/foreman -n foreman-system --reuse-values \ --set agent.githubToken.secretName=foreman-github \ ... - Source: dev.to / 6 days ago

• Stop Judging Every Run: Eval Sampling Is a Budget Decision, Not a Coverage One

  This is why eval and observability ship as a unit, not as separate purchases. agent-eval scores and gates the output — the tiers above, drift, hallucination. AgentLens captures the trace of how the agent got there: every model step and tool call, the resolved inputs, the raw outputs, the trajectory. Two things fall out of that:. - Source: dev.to / 15 days ago

• Claude Code permission rules: how allow, deny, and ask actually match

  The real fragility is in trying to constrain arguments. The docs are explicit that a pattern like Bash(curl http://github.com/ *) fails to do what it looks like it does. It won't match curl -X GET http://github.com/... (option before the URL), curl https://github.com/... (different protocol), curl -L http://bit.ly/xyz (redirects to GitHub), URL=http://github.com && curl $URL (variable), or curl http://github.com... - Source: dev.to / 17 days ago