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HelpScout VS GitHub

Compare HelpScout VS GitHub and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

GitHub logo GitHub

Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • GitHub Landing page
    Landing page //
    2023-10-05

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Release Date
-
Edit details

GitHub

Website
github.com
Pricing URL
Official GitHub Pricing
$ Details
Release Date
2008 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Chris Wanstrath
Employees
500 - 999
Edit details

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

GitHub videos

+ Add

How to do coding peer reviews with Github

More videos:

Category Popularity

0-100% (relative to HelpScout and GitHub)

HelpScout

GitHub

Customer Support
100 100%
Customer Support
0% 0
Software Development
0 0%
Software Development
100% 100
Help Desk
100 100%
Help Desk
0% 0
Code Collaboration
0 0%
Code Collaboration
100% 100

User comments

Share your experience with using HelpScout and GitHub. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and GitHub

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

GitHub Reviews

  1. perfect 4 open Source
The Top 10 GitHub Alternatives
However, like any (human) product, the platform has its limits, downsides, and critics. GitHub has been barred by certain governments, and even if that isn’t exactly the company’s fault, the users are the ones limited from pushing their code. Another criticism concerns the price tag: some users have pointed out that GitHub’s pricing model is too inflexible. Moreover, some...
Source: www.wearedevelopers.com
Top 7 GitHub Alternatives You Should Know (2024)
FAQs: Are there any cloud source repositories similar to GitHub?Is there a free alternative to GitHub?
Source: snappify.com
Best GitHub Alternatives for Developers in 2023
We may earn from vendors via affiliate links or sponsorships. This might affect product placement on our site, but not the content of our reviews. See our Terms of Use for details. Looking for an alternative to GitHub? Check out our in-depth list of the best GitHub competitors, covering their features, pricing, pros, cons, and more.
Source: www.techrepublic.com
Let's Make Sure Github Doesn't Become the only Option
In GitHub’s early days, picking a single version control system could have legitimately been a way to focus the product. GitHub is big enough now that they could dedicate some time toward exploring other tools. But it’s not really GitHub’s job to do this. GitHub’s job is to make Microsoft money. Features that improve the lives of developers are incidental.
Source: blog.edwardloveall.com
8 Best Replit Alternatives & Competitors in 2022 (Free & Paid) - Software Discover
Github is where over 73 million developers shape the future of software, together. Contribute to the open source community, manage your git repositories, review code like a pro, track bugs and features, power your CI/CD and DevOps workflows, and secure code before you commit it. Github: Where the world builds software · github.
Source: www.softwarediscover.com

Social recommendations and mentions

Based on our record, GitHub seems to be a lot more popular than HelpScout. While we know about 2071 links to GitHub, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

GitHub mentions (2071)

  • How to create an npm package + CI/CD in 10 minutes
    Have an github account, if not create one https://github.com. - Source: dev.to / 3 days ago
  • Why Docs-as-Code is the Key to Better Software Documentation
    Git for version control and GitHub for storing remote versions of the repository. - Source: dev.to / 5 days ago
  • Kubernetes: Hello World
    Image Registry Account: Sign up for an account on GitHub, DockerHub, or any other container image registry. You'll use this account to store and manage your container images. - Source: dev.to / 6 days ago
  • Ask HN: Why my post labled FLAGGED and how to prevent it?
    I think it would be more reasonable to judge whether it is promotion according to its content, quality, purpose, instead of domain name. I totally agree one should get flagged if one posts the same product or application for the same use case again and again. But in my situation, they are different tools for different use cases. I don't think this demo would get flagged if it was uploaded and presented in the... - Source: Hacker News / 6 days ago
  • Next Generation SQL Injection: Github Actions Edition
    Steps: - name: Generate summary run: | echo "Pull Request for [${{ github.event.pull_request.title }}](https://github.com/${{ github.repository }}/pull/${{ github.event.pull_request.number }}) has been updated 🎉" >> $GITHUB_STEP_SUMMARY echo "Image tagged **v${{ needs.determine_app_version.outputs.app_version }}** has been built and pushed to the registry." >> $GITHUB_STEP_SUMMARY This will... - Source: dev.to / 7 days ago
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What are some alternatives?

When comparing HelpScout and GitHub, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BitBucket - Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Visual Studio Code - Build and debug modern web and cloud applications, by Microsoft

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