Software Alternatives, Accelerators & Startups

Parse-Server VS EcholoN

Compare Parse-Server VS EcholoN and see what are their differences

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Parse-Server logo Parse-Server

parse-server. Parse-compatible API server module for Node/Express. JS, 14271, 3819. parse-server-conformance-tests. Conformance tests for parse-server adapters.

EcholoN logo EcholoN

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...
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  • Parse-Server Landing page
    Landing page //
    2023-09-14
  • EcholoN Landing page
    Landing page //
    2022-09-29

EcholoN is a state-of-the-art enterprise service management (ESM) platform specifically designed to help businesses deliver efficient and responsive services. With a wide range of features covering service management, helpdesk software, and helpdesk & ticketing system, EcholoN is the ideal solution to improve customer service and customer care with FSM.

This comprehensive service management platform provides organisations with the tools to effectively manage their service operations. EcholoN allows you to manage and quickly respond to all customer service tickets in one central location.

EcholoN's service desk brings together all the essential tools you need to provide effective customer service. From capturing and managing customer tickets to tracking ticket processing and communicating with customers, EcholoN's Service Desk feature has everything you need to better organise your customer service.

In addition, EcholoN offers functions for ITSM and configuration management. The IT service management functions enable you to effectively manage your IT services and improve customer satisfaction. EcholoN's configuration management and CMDB help you track the configuration of your IT infrastructure and manage changes.

Solutions overview

Visit: EcholoN

EcholoN

Website
echolon.de
$ Details
freemium โ‚ฌ5000.0 / One-off (5 User)
Platforms
Windows Windows Phone iOS Android Linux RPC API GraphQL API Telegram REST API
Release Date
1997 July
Startup details
Country
Germany
State
Hamburg
Founder(s)
Jochen Moeller
Employees
20 - 49

Parse-Server features and specs

  • Open Source
    Parse-Server is open-source, which means it's free to use and you can modify the source code to fit your specific needs. It also benefits from community contributions and improvements.
  • Backend as a Service
    It provides a backend as a service (BaaS), offering out-of-the-box features like data storage, user authentication, and push notifications, which allows developers to focus more on the frontend.
  • Cloud Independence
    You can deploy Parse-Server on any cloud service of your choice, giving you flexibility and control over your server environment, unlike other closed BaaS options.
  • Rich Feature Set
    Parse-Server includes a rich set of features such as live queries, GraphQL support, and file storage, which helps in developing complex applications efficiently.
  • Community Support
    An active community supports Parse-Server, providing regular updates, plugins, and extensions that can help solve common issues and expand the server's capabilities.

Possible disadvantages of Parse-Server

  • Self-Hosting Requirements
    Unlike fully managed BaaS platforms, you need to set up and maintain your own server infrastructure to use Parse-Server, which can be time-consuming and require technical expertise.
  • Limited Native SDKs
    Although Parse-Server provides SDKs for various platforms, it may not offer the same level of support or regular updates as commercial platforms, leading to potential compatibility issues with newer technologies.
  • Scaling Challenges
    Managing and scaling a self-hosted service can be challenging, especially for applications with growing and fluctuating user bases, requiring additional resources and infrastructure management.
  • Potential Feature Lag
    As an open-source project, Parse-Server might lag behind the latest innovations or features that commercial BaaS providers can rapidly implement due to their resources and funding.
  • Community Reliance
    Since Parse-Server is community-driven, critical bug fixes and improvements depend on community input, which can result in slower resolution times compared to proprietary solutions with dedicated support teams.

EcholoN features and specs

  • CMDB
  • Offline
  • App
  • Workflow Engine
  • ITSM
  • Help Desk
  • AI
  • Bot integration
  • Field Service Management
  • Knowledgebase
  • Customer Service
  • CMMS
  • Online and Offline
  • Ticketsystem
  • ETL / Data Integration
  • GraphQL

Analysis of Parse-Server

Overall verdict

  • Parse-Server is considered a good choice, particularly for developers looking for a flexible, open-source backend solution that avoids vendor lock-in. It offers a robust set of features out of the box, which can significantly accelerate the development process.

Why this product is good

  • Parse-Server is an open-source backend platform that allows developers to build applications faster by leveraging features like user authentication, push notifications, cloud functions, and real-time database capabilities. It is highly customizable, scalable, and can be deployed on any infrastructure. Moreover, it's backed by a strong community and extensive documentation, making troubleshooting and development easier.

Recommended for

    Parse-Server is recommended for startups, small to medium enterprises, and individual developers seeking a cost-effective backend solution with full control over their infrastructure. It's also ideal for projects that require rapid prototyping and deployment, app developers who need pre-built SDKs, and teams looking to migrate away from Parse's legacy hosted services.

Analysis of EcholoN

Overall verdict

  • EcholoN is a strong choice for businesses looking for a versatile and reliable IT service management solution. It is particularly well-regarded for its flexibility and ability to integrate with other systems, which can enhance overall organizational efficiency.

Why this product is good

  • EcholoN is considered a good solution because it offers comprehensive IT service management tools that are highly customizable and scalable. It supports various business processes and provides an intuitive interface. The platform is known for its robust reporting and analytics capabilities, helping organizations streamline operations and improve service delivery.

Recommended for

  • Medium to large enterprises
  • Organizations looking for customizable IT service management solutions
  • Businesses that require strong reporting and analytics features
  • Companies in need of a scalable platform to manage various business processes

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Category Popularity

0-100% (relative to Parse-Server and EcholoN)
Developer Tools
100 100%
0% 0
Help Desk And Ticketing
0 0%
100% 100
Design Prototyping
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions & Answers

As answered by people managing Parse-Server and EcholoN.

How would you describe the primary audience of your product?

EcholoN's answer:

As a software development company specializing in holistic service management software, EcholoN caters to a diverse range of audiences.

One primary audience for EcholoN is businesses of all sizes and industries that require a robust system to manage their service operations. This includes companies in fields such as IT, telecommunications, facilities management, healthcare, and many others. These businesses are seeking a comprehensive solution to streamline their service processes, enhance collaboration, and improve overall efficiency.

Furthermore, EcholoN attracts professionals within these businesses who are responsible for managing and overseeing service operations. This may include service managers, IT managers, facilities managers, and other decision-makers who are seeking a user-friendly and customizable software to meet their unique requirements.

EcholoN also appeals to IT departments within organizations that are in search of software that seamlessly integrates with their existing systems, such as CRM and ERP platforms. These IT professionals value software that can be easily implemented and integrated without causing disruptions to their current workflows.

Overall, EcholoN's primary audience consists of businesses and professionals looking for a holistic service management solution that can be tailored to their specific needs, provides ease of use, and offers seamless integration with other systems.

What's the story behind your product?

EcholoN's answer:

The story behind EcholoN is one of innovation, dedication, and a passion for providing businesses with holistic service management solutions.

EcholoN was founded by a team of software development experts who recognized the growing need for a comprehensive software platform that could effectively manage service operations across various industries. These visionary individuals saw an opportunity to bridge the gap between multiple systems and processes that were often disjointed and inefficient.

The journey began with extensive research and analysis, studying the pain points and challenges faced by businesses in managing their service operations. Through countless hours of brainstorming and collaboration, the team conceptualized a software solution that would address these challenges head-on.

With a clear vision in mind, the team delved into the development process, leveraging their expertise in software development, project management, and service management. They focused on creating a solution that would seamlessly integrate with existing systems and provide businesses with the flexibility and customization they needed.

Throughout the development process, the team remained dedicated to ensuring that EcholoN would not only meet industry standards but also exceed user expectations. They understood the importance of a user-friendly interface and focused on creating an intuitive platform that could be easily adopted by businesses of all sizes and technical backgrounds.

After months of hard work, testing, and refining, the first version of EcholoN was launched. From its inception, EcholoN stood out from its competitors due to its emphasis on seamless integration, tailored solutions, user-friendly interface, enhanced collaboration, comprehensive reporting, and exceptional customer support.

The positive response from businesses using EcholoN was overwhelming. Companies experienced increased efficiency, improved communication, and enhanced customer satisfaction. This success motivated the team behind EcholoN to continue refining and enhancing the software, incorporating customer feedback and industry best practices.

Today, EcholoN is recognized as a leader in holistic service management software, trusted by businesses around the globe. The company continues to innovate and evolve, staying ahead of emerging technologies and industry trends to ensure that businesses have access to the most advanced tools for managing their service operations.

The story of EcholoN is not just about software development; it's about empowering businesses to excel in their service delivery, achieve operational excellence, and drive sustainable growth. With a relentless commitment to innovation and customer satisfaction, EcholoN is shaping the future of holistic service management.

Why should a person choose your product over its competitors?

EcholoN's answer:

In a world where businesses are constantly striving for efficiency and effectiveness, the right software can make all the difference.

Seamless Integration

One of the key advantages of EcholoN is its ability to seamlessly integrate with existing systems. Whether you are using CRM software, ERP systems, or other third-party applications, EcholoN can harmoniously connect with them. This integration ensures smooth flow of data and eliminates any gaps or duplication, saving your team valuable time and effort.

Tailored Solutions

Unlike its competitors, EcholoN understands that every business is different. That's why their software is highly customizable to fit your specific needs. From configuring workflows to creating user roles and permissions, EcholoN offers flexibility in designing a solution that works best for your unique requirements. With EcholoN, you are not bound by a one-size-fits-all approach - you are in control.

User-Friendly Interface

While many competitors may offer complex and intimidating interfaces, EcholoN sets itself apart with its intuitive and user-friendly design. The software has been developed with a strong focus on usability, ensuring that even non-technical users can easily navigate and operate the platform. With EcholoN, you don't need to be an IT expert to reap its benefits.

Enhanced Collaboration

Collaboration is key in today's fast-paced business environment, and EcholoN understands that. With its advanced collaboration features, EcholoN promotes seamless teamwork and knowledge sharing. From assigning tasks and tracking progress to centralizing communication and document management, EcholoN fosters a collaborative culture that maximizes productivity and efficiency.

Comprehensive Reporting

In order to make informed business decisions, you need access to accurate and relevant data. EcholoN provides comprehensive reporting capabilities, allowing you to gain valuable insights into your operations. With customizable dashboards, real-time analytics, and easy-to-understand visualizations, EcholoN empowers you to make data-driven decisions that drive growth and success.

Exceptional Customer Support

At EcholoN, customer satisfaction is paramount. Their dedicated support team is always ready to assist you every step of the way. Whether you have questions, need assistance with implementation, or require technical support, EcholoN's reliable and responsive customer service ensures that you are never left stranded. With EcholoN, you are not just getting a software - you are getting a partner in your business journey.

"EcholoN combines the power of seamless integration, tailored solutions, user-friendly interface, enhanced collaboration, comprehensive reporting, and exceptional customer support, making it the ultimate choice for holistic service management."

In conclusion, when choosing a service management software, EcholoN reigns supreme. Its ability to seamlessly integrate with existing systems, provide tailored solutions, offer a user-friendly interface, promote enhanced collaboration, deliver comprehensive reporting, and provide exceptional customer support sets it apart from its competitors. Make the smart choice and choose EcholoN for all your holistic service management needs.

Who are some of the biggest customers of your product?

EcholoN's answer:

  • Airbus,
  • McDonalds
  • Coca Cola

see also (https://www.echolon.de/en/references/)

Which are the primary technologies used for building your product?

EcholoN's answer:

EcholoN leverages a robust technology stack to create its holistic service management software. The primary technologies used for building the product include:

Programming Languages: EcholoN utilizes several programming languages to build its software, including:

  • C#: C-Sharp is a versatile programming language that provides the foundation for EcholoN's backend development. It offers scalability, reliability, and cross-platform compatibility, making it ideal for enterprise-level software solutions.

Database Management System: To store and manage data, EcholoN utilizes a powerful database management system:

  • MS SQL: MS SQL is relational database management system (RDBMS) that is widely used for its scalability, performance, and reliability. It efficiently handles data storage and retrieval for EcholoN's software.

Web Development Frameworks: EcholoN employs web development frameworks to streamline application development and enhance efficiency:

  • AngularJS: AngularJS is an open-source JavaScript framework that powers the frontend development of EcholoN. It simplifies the building of dynamic Single-Page Applications (SPAs), enhancing user experience with its declarative approach.

Software Architecture/Design Patterns: EcholoN incorporates industry-standard design patterns and architectural principles to ensure stability, flexibility, and scalability:

  • Model-View-Controller (MVC): The MVC design pattern separates the application into three interconnected components - model, view, and controller. EcholoN utilizes this pattern to facilitate modular development, making the software easier to maintain and scale.

  • Microservices Architecture: EcholoN follows a microservices architecture, breaking the software into loosely coupled, independently deployable services. This approach allows for scalability, fault tolerance, and enables rapid development of new features.

Cloud Computing: EcholoN leverages cloud computing technologies to enhance scalability and availability. It is available as SaaS in the EcholoN.Cloud but can also be hosted on AZURE and AWS.

By leveraging these technologies, EcholoN creates a robust and efficient holistic service management software solution that meets the diverse needs of businesses across various industries. The careful selection of technologies enables EcholoN to provide a seamless user experience, scalable performance, and adaptability to changing business requirements.

What makes your product unique?

EcholoN's answer:

EcholoN - the individual standard - software - tailor-made suit - is an enterprise service management solution that has been specially developed for companies and institutions of all sizes. EcholoN is a holistic service management system that serves all areas dealing with structured documentation and processes. The software offers a comprehensive solution for the entire service management in companies and is characterised by a high degree of automation. EcholoN is a professional system that enables the greatest possible efficiency and control in the organisation of customer and supplier relationships. An *individual standard software that always remains updateable

EcholoN Metaphor - 3 Comparisons One Solution

EcholoN is like Fischertechnik*...

Fischertechnik is a well-known German construction toy company that has been around since the 1965s. Their toys are known for their durability and flexibility...

EcholoN can be designed, configured and adapted to your needs in a very fine-grained way without programming. EcholoN remains updateable.

EcholoN is like LEGO*...

LEGO is a building system with stable components that can be combined easily and quickly.

**EcholoN also supplies stable standard components and modules that can be combined as desired. Your creativity determines the solution.

EcholoN is like PLAYMOBIL*...

PLAYMOBIL delivers high-quality and comprehensive scenarios.

EcholoN also offers just that - standard workflows, processes and templates for your use cases - which can also be customised. EcholoN - Standard: simple, fast and efficient. Helps companies save time and money.

see also (https://www.echolon.de/en/)

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Parse-Server and EcholoN

Parse-Server Reviews

Firebase Alternative: 3 Open-Source ways toย follow
Parse Server comes with a gazillion out-of-the-box features that allows you to get your MVP out quick and effortlessly. Currently, Parse server is the most popular and robust BaaS framework available that helps developers build mobile apps faster without any technical locks. It is an open source version of the Parse backend that can be easily downloaded for free on GitHub....
Source: medium.com

EcholoN Reviews

  1. Patrick Hein
    An infinitely reliable tool with enormous functions and an absolute overview!

    All incoming support and training requests as well as service orders are handled with EcholoN. In addition - through delegations to other departments - change requests or second & third level processing are managed. An option to optimise our own processes on a regular basis is offered by reporting: evaluation of completion categories and type of service contracts of the requester(s).

    As far as data reconciliation with our ERP and stability are concerned, EcholoN is colossally reliable. We have been using EcholoN for 2 years - with over 20k tickets/year - and it runs perfectly; no failures.

    To be able to react adequately to different situations and to give us an invaluable overview, we use the possibility of the different cockpits. Predefined mandatory fields set in the appropriate places guarantee both a seamless flow of information and reliable evaluations. The latter can be created with maximum flexibility. New staff can be trained quickly, because the operation is intuitive.

    ๐Ÿ‘ Pros:    Quick and easy|Great customer support|Useful features|Fast support|Easy to setup|Great set of functions|Highly recommend|Third party service integration|Intuitive user interface|Automation and custom functions|Customer support|Simple yet powerful and efficient tool|Offline|Api & webhooks|Rest api|Automatic graphql & rest api
    ๐Ÿ‘Ž Cons:    Canโ€™t find anything bad.
  2. Andree S.
    ยท Team Leader Service Desk at J. Bรผnting Beteiligungs AG ยท
    Holistic service management at professional level

    We continue to expand the system and use it as strategic group software. Very constructive cooperation with the colleagues from EcholoN.

    Pros: Individual configuration options, the software adapts to the company and not vice versa. - Automatic processes (ticket creation, workflows, etc.) DWS takes care of everything! - Different clients for both mobile and stationary use for the different application areas and users - High transparency for users - Good server architecture (application server, server manager, database, applications) - Updates are very easy to install.

    Cons: UserClient too overloaded for some users, but you can also use the WebClient for that - No automatic database archiving, database grows quickly (depending on the application, of course).

    ๐Ÿ‘ Pros:    Its flexible and easy to use|Automation and custom functions|Easy user interface
    ๐Ÿ‘Ž Cons:    Faster growth
  3. Daniel H.
    ยท Head of Network and Systems at ZOLLERN GmbH & Co. KG ยท
    Top Enterprise Service Management Software

    Overall: We use EcholoN very extensively for our daily tasks, be it for service management, CMDB or even change management. Very good support from Germany, competent and friendly staff.

    Pros: Software can be adapted very flexibly to your own processes. Extensive possibilities to create additional data fields and integrate them into the masks. Other systems can be connected and integrated very easily (Active Directory, Baramundi, Excel import, ...) Web client is available and is constantly being expanded. Software maintenance is now very simple, updates can be carried out by the customer without any problems.

    Cons: Due to the flexibility, there is no "standard", each customer "must" design their own processes. Full client sometimes a bit overloaded and longer loading times, then fast operation. Functions are partly available in old and new form for compatibility reasons, which sometimes causes confusion.

    ๐Ÿ Competitors: Track-It!, BMC Remedy
    ๐Ÿ‘ Pros:    Flexible|Excellent support|Friendly and safe community|Easy integration
    ๐Ÿ‘Ž Cons:    Confusing set-up

Social recommendations and mentions

Based on our record, Parse-Server seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Parse-Server mentions (6)

  • AI Coding: Building a 1-Hour App Clone Is Easy. Shipping It Is the Work
    If youโ€™re coming from the Parse ecosystem, it may help to know that Parse itself is a long-running open source backend framework. You can start from the official Parse Platform site, or go deeper with the communityโ€™s Parse Server repository. Our own developer docs are organized around that reality. If you want implementation-level guides, start with our SashiDo Documentation. - Source: dev.to / 4 months ago
  • What to choose for backend
    If you like headless CMS / Backend As A Service you should consider https://directus.io/ or https://github.com/parse-community/parse-server. Both nodejs and open source. Source: about 4 years ago
  • Any general purpose visualisation "just add the data" framework
    There's numerous standard backends which frontenders could use in simplistic cases to start, say https://github.com/PostgREST/postgrest or https://github.com/parse-community/parse-server. Source: over 4 years ago
  • Show HN: Caffeine, minimum viable back end for prototyping
    Parse is still around and supported: https://github.com/parse-community/parse-server. - Source: Hacker News / over 4 years ago
  • Ask HN: What Back End Framework with User Management Is Your Favorite?
    I am curious what backend framework you would choose to run with for prototyping an application with run of the mill user management requirements. That is functionality along the lines of: session management, password policies, password reset, user verifications, etc. Sadly it seems there really aren't any frameworks that have user management natively supported. The only one I am aware of is [Parse... - Source: Hacker News / about 5 years ago
View more

EcholoN mentions (0)

We have not tracked any mentions of EcholoN yet. Tracking of EcholoN recommendations started around Jun 2021.

What are some alternatives?

When comparing Parse-Server and EcholoN, you can also consider the following products

Firebase - Firebase is a cloud service designed to power real-time, collaborative applications for mobile and web.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Marvel - Turn sketches, mockups and designs into web, iPhone, iOS, Android and Apple Watch app prototypes.

BMC Remedy - IT Service Management Suite

Moovweb Platform - Other Mobile Development

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community