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Nmap VS Zendesk

Compare Nmap VS Zendesk and see what are their differences

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Nmap logo Nmap

Nmap Free Security Scanner, Port Scanner, & Network Exploration Tool. Download open source software for Linux, Windows, UNIX, FreeBSD, etc.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Nmap Landing page
    Landing page //
    2022-06-15
  • Zendesk Landing page
    Landing page //
    2024-05-06

Nmap features and specs

  • Comprehensive Scanning
    Nmap can perform a wide variety of scans, including port scanning, service detection, and OS fingerprinting, making it a versatile tool for network exploration and security auditing.
  • Open Source
    As an open-source tool, Nmap is free to use and has a large community of users contributing to its development and improvement.
  • Scripting Engine
    The Nmap Scripting Engine (NSE) allows users to write custom scripts to automate tasks, detect vulnerabilities, and extract information, significantly extending its capabilities.
  • Cross-Platform Support
    Nmap is available on multiple platforms, including Windows, Linux, and macOS, ensuring broad accessibility for users.
  • Large Knowledge Base
    Nmap has extensive documentation and a wealth of online resources, tutorials, and community support, making it easier for beginners to learn and use the tool effectively.
  • Performance Optimization
    Nmap is designed to be efficient and can handle large networks, making it suitable for both small-scale and enterprise-level scanning.

Possible disadvantages of Nmap

  • Complexity
    Due to its extensive features and options, Nmap can be overwhelming for beginners, requiring a steep learning curve to fully utilize its capabilities.
  • Potential for Misuse
    Nmap can be used for malicious activities such as unauthorized network scanning, potentially leading to security violations and ethical concerns.
  • Permission Issues
    Using Nmap without proper authorization can be illegal in some jurisdictions, and unauthorized scans can be considered invasive or hostile by network administrators.
  • False Positives/Negatives
    Like any scanning tool, Nmap can produce false positives and negatives, requiring additional verification and analysis to ensure accuracy.
  • Resource Intensive
    Some Nmap scans, especially comprehensive ones, can be resource-intensive, potentially affecting network performance and consuming significant CPU and memory resources.
  • Network Disruption
    Aggressive scanning techniques used by Nmap can disrupt network services and lead to denial of service, particularly in sensitive or critical environments.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Nmap

Overall verdict

  • Yes, Nmap is a highly effective and reliable tool for network scanning and security auditing. Its comprehensive suite of features and frequent updates ensure it remains relevant in the constantly evolving landscape of network security.

Why this product is good

  • Nmap is widely regarded as a powerful and versatile network scanning tool. It is known for its ability to discover hosts and services on a computer network, thus creating a 'map' of the network. Security professionals and system administrators use it to conduct network inventory, manage service upgrade schedules, and monitor host or service uptime. Its robustness, open-source nature, and support of a wide range of platforms make it a staple in the toolkit of network security experts.

Recommended for

  • Network security professionals
  • System administrators
  • Penetration testers
  • IT professionals responsible for network management
  • Anyone interested in learning more about network mapping and security

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Nmap videos

+ Add

Nmap Tutorial For Beginners - 1 - What is Nmap?

More videos:

  • Review - Nmap - Review of Scan Types
  • Review - LABS 50 Bypassing Windows Firewall Using Nmap Evasion Techniques REVIEW

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Nmap and Zendesk)

Nmap

Zendesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Security
100 100%
Security
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Nmap and Zendesk

Nmap Reviews

The Top 5 Open Source Vulnerability Scanners
Nmap is a tool that scans ports, does service fingerprinting, and identifies versions of operating systems. Nmap also comes with a scripting engine that detects security vulnerabilities. Once these are detected, Vulcan’s platform can help you to prioritize and fix vulnerabilities.
Source: vulcan.io
9 Best Angry IP Scanner Alternatives Reviewed 2021 (Free & Paid)
If you’re a network administrator looking for more depth and raw power from a port scanner, look no further than Nmap. What Nmap lacks in frills and functional GUI it makes up for with sheer command-line based power. If you’re not a fan of strictly just a command-line interface, you can always use Zenmap, which is the exact same software just with a graphical interface. Both...
Source: www.comparitech.com
15 Best Nmap Alternatives Network Security Scanner
Nmap is an open-source tool that lots of IT professionals find useful in their careers. It is a tool that can locate available hosts and other services that they offer within a network. The Nmap program makes use of raw IP packets to find the hosts and services that are available.
Source: technicalustad.com
10 Best WireShark Alternatives for Android Devices in 2021
Nmap is a popular open-source network scanning app for Android and desktop. While it works on both rooted and non-rooted Android, you get more functionality during a rooted Android smartphone. Like some apps, Nmap is not available on Google play store or their website.
Source: techreen.com
Alternatives to Nmap: from simple to advanced network scanning
This month marks the 20th anniversary of Nmap, the open-source network mapping tool that became the standard used by many IT professionals, but that can be a bit much if you only need to do general network maintenance and are intimidated by its command-line interface.
Source: www.networkworld.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Nmap seems to be a lot more popular than Zendesk. While we know about 202 links to Nmap, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Nmap mentions (202)

  • Network Reconnaissance with Nmap: The Complete Guide
    -- Example NSE script Local nmap = require "nmap" Local shortport = require "shortport" Local http = require "http" Description = [[ Example HTTP service detection script. ]] Author = "Your Name" License = "Same as Nmap--See https://nmap.org/book/man-legal.html" Categories = {"safe", "discovery"} Portrule = shortport.http Action = function(host, port) local response = http.get(host, port, "/") if... - Source: dev.to / 23 days ago
  • Would you like to be a movie star by contributing to open source?
    As described on its web site nmap is a Network exploration tool and security / port scanner. - Source: dev.to / 3 months ago
  • 🛡️ Top 10 Free Penetration Testing Tools Every Security Team Should Use in 2025
    Nmap (Network Mapper) is like a GPS for your network. Scan ports, find devices, and discover what’s alive and vulnerable. - Source: dev.to / 5 months ago
  • 3 Types of Chaos Experiments and How To Run Them
    Start by mapping out your network’s topology, including routers, switches, gateways, and the connections between different segments. Tools like Nmap or network diagram software can help visualize your network’s structure. - Source: dev.to / 5 months ago
  • How to Install and Use Nmap in Termux
    If you want to scan a website, Nmap can help you find its open ports, see active IPs, and get other important details quickly. For anyone serious about cybersecurity, Nmap is a necessary tool. To learn more, visit their official website at Nmap.org. - Source: dev.to / 6 months ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
View more

What are some alternatives?

When comparing Nmap and Zendesk, you can also consider the following products

Angry IP Scanner - Open-source and cross-platform network scanner designed to be fast and simple to use

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zenmap - Zenmap is the official cross-platform GUI for the Nmap Security Scanner.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Fing - Discover which devices are connected to any Wi-Fi network, map devices, detect intruders, assess...

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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