Software Alternatives, Accelerators & Startups

LiveAgent VS Nmap

Compare LiveAgent VS Nmap and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Nmap logo Nmap

Nmap Free Security Scanner, Port Scanner, & Network Exploration Tool. Download open source software for Linux, Windows, UNIX, FreeBSD, etc.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Nmap Landing page
    Landing page //
    2022-06-15

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Nmap features and specs

  • Comprehensive Scanning
    Nmap can perform a wide variety of scans, including port scanning, service detection, and OS fingerprinting, making it a versatile tool for network exploration and security auditing.
  • Open Source
    As an open-source tool, Nmap is free to use and has a large community of users contributing to its development and improvement.
  • Scripting Engine
    The Nmap Scripting Engine (NSE) allows users to write custom scripts to automate tasks, detect vulnerabilities, and extract information, significantly extending its capabilities.
  • Cross-Platform Support
    Nmap is available on multiple platforms, including Windows, Linux, and macOS, ensuring broad accessibility for users.
  • Large Knowledge Base
    Nmap has extensive documentation and a wealth of online resources, tutorials, and community support, making it easier for beginners to learn and use the tool effectively.
  • Performance Optimization
    Nmap is designed to be efficient and can handle large networks, making it suitable for both small-scale and enterprise-level scanning.

Possible disadvantages of Nmap

  • Complexity
    Due to its extensive features and options, Nmap can be overwhelming for beginners, requiring a steep learning curve to fully utilize its capabilities.
  • Potential for Misuse
    Nmap can be used for malicious activities such as unauthorized network scanning, potentially leading to security violations and ethical concerns.
  • Permission Issues
    Using Nmap without proper authorization can be illegal in some jurisdictions, and unauthorized scans can be considered invasive or hostile by network administrators.
  • False Positives/Negatives
    Like any scanning tool, Nmap can produce false positives and negatives, requiring additional verification and analysis to ensure accuracy.
  • Resource Intensive
    Some Nmap scans, especially comprehensive ones, can be resource-intensive, potentially affecting network performance and consuming significant CPU and memory resources.
  • Network Disruption
    Aggressive scanning techniques used by Nmap can disrupt network services and lead to denial of service, particularly in sensitive or critical environments.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Nmap

Overall verdict

  • Yes, Nmap is a highly effective and reliable tool for network scanning and security auditing. Its comprehensive suite of features and frequent updates ensure it remains relevant in the constantly evolving landscape of network security.

Why this product is good

  • Nmap is widely regarded as a powerful and versatile network scanning tool. It is known for its ability to discover hosts and services on a computer network, thus creating a 'map' of the network. Security professionals and system administrators use it to conduct network inventory, manage service upgrade schedules, and monitor host or service uptime. Its robustness, open-source nature, and support of a wide range of platforms make it a staple in the toolkit of network security experts.

Recommended for

  • Network security professionals
  • System administrators
  • Penetration testers
  • IT professionals responsible for network management
  • Anyone interested in learning more about network mapping and security

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Nmap videos

Nmap Tutorial For Beginners - 1 - What is Nmap?

More videos:

  • Review - Nmap - Review of Scan Types
  • Review - LABS 50 Bypassing Windows Firewall Using Nmap Evasion Techniques REVIEW

Category Popularity

0-100% (relative to LiveAgent and Nmap)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Security
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Nmap.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Nmap

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Nmap Reviews

The Top 5 Open Source Vulnerability Scanners
Nmap is a tool that scans ports, does service fingerprinting, and identifies versions of operating systems. Nmap also comes with a scripting engine that detects security vulnerabilities. Once these are detected, Vulcan’s platform can help you to prioritize and fix vulnerabilities.
Source: vulcan.io
9 Best Angry IP Scanner Alternatives Reviewed 2021 (Free & Paid)
If you’re a network administrator looking for more depth and raw power from a port scanner, look no further than Nmap. What Nmap lacks in frills and functional GUI it makes up for with sheer command-line based power. If you’re not a fan of strictly just a command-line interface, you can always use Zenmap, which is the exact same software just with a graphical interface. Both...
15 Best Nmap Alternatives Network Security Scanner
Nmap is an open-source tool that lots of IT professionals find useful in their careers. It is a tool that can locate available hosts and other services that they offer within a network. The Nmap program makes use of raw IP packets to find the hosts and services that are available.
10 Best WireShark Alternatives for Android Devices in 2021
Nmap is a popular open-source network scanning app for Android and desktop. While it works on both rooted and non-rooted Android, you get more functionality during a rooted Android smartphone. Like some apps, Nmap is not available on Google play store or their website.
Source: techreen.com
Alternatives to Nmap: from simple to advanced network scanning
This month marks the 20th anniversary of Nmap, the open-source network mapping tool that became the standard used by many IT professionals, but that can be a bit much if you only need to do general network maintenance and are intimidated by its command-line interface.

Social recommendations and mentions

Based on our record, Nmap seems to be more popular. It has been mentiond 200 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Nmap mentions (200)

  • 🛡️ Top 10 Free Penetration Testing Tools Every Security Team Should Use in 2025
    Nmap (Network Mapper) is like a GPS for your network. Scan ports, find devices, and discover what’s alive and vulnerable. - Source: dev.to / about 1 month ago
  • 3 Types of Chaos Experiments and How To Run Them
    Start by mapping out your network’s topology, including routers, switches, gateways, and the connections between different segments. Tools like Nmap or network diagram software can help visualize your network’s structure. - Source: dev.to / about 1 month ago
  • How to Install and Use Nmap in Termux
    If you want to scan a website, Nmap can help you find its open ports, see active IPs, and get other important details quickly. For anyone serious about cybersecurity, Nmap is a necessary tool. To learn more, visit their official website at Nmap.org. - Source: dev.to / about 1 month ago
  • Your First Ethical Hack: Learn Network Scanning with Nmap
    Starting Nmap 7.80 ( https://nmap.org ) at 2025-04-12 00:10 IST Nmap scan report for scanme.nmap.org (45.33.32.156) Host is up (0.24s latency). Other addresses for scanme.nmap.org (not scanned): 2600:3c01::f03c:91ff:fe18:bb2f Not shown: 991 closed ports PORT STATE SERVICE 22/tcp open ssh 25/tcp filtered smtp 80/tcp open http 135/tcp filtered msrpc 139/tcp filtered netbios-ssn 161/tcp ... - Source: dev.to / about 2 months ago
  • The Impact of Open-Source Tools in Cyber Warfare: A Deep Dive
    The democratization of powerful software technologies is a double-edged sword. On one hand, open-source tools empower organizations and individuals to bolster their cybersecurity defenses without incurring steep financial costs. On the other hand, these same tools can be harnessed by malicious actors, leading to a surge in both the frequency and sophistication of cyberattacks. Open-source resources like Metasploit... - Source: dev.to / 3 months ago
View more

What are some alternatives?

When comparing LiveAgent and Nmap, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Angry IP Scanner - Open-source and cross-platform network scanner designed to be fast and simple to use

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zenmap - Zenmap is the official cross-platform GUI for the Nmap Security Scanner.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Fing - Discover which devices are connected to any Wi-Fi network, map devices, detect intruders, assess...