LiveAgent VS When I Work

Compare LiveAgent VS When I Work and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

Alternatives Is it good?

Rating: 0 reviews

Alternatives Is it good?

EcholoN

EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, When I Work seems to be more popular. It has been mentioned 6 times since March 2021.

social mentions: 0 vs 6
Customer Support popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	When I Work
Website	liveagent.com	wheniwork.com
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	Official pricing
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	—
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Employee Scheduling Time Tracking Time Management Work Collaboration +1

About LiveAgent and When I Work

In their own words, as submitted to SaaSHub.

LiveAgent

When I Work

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

When I Work 5 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

User-Friendly Interface
When I Work offers a clean, intuitive interface that both employers and employees find easy to navigate, making scheduling and communication straightforward.
Mobile Accessibility
The mobile app allows employees to check schedules, request time off, and communicate from anywhere, enhancing flexibility and accessibility.
Efficient Scheduling
Automated scheduling features help managers save time by quickly creating and adjusting schedules based on employee availability and business needs.
Time Tracking Integration
When I Work integrates time tracking and attendance, simplifying payroll processes and ensuring accurate timekeeping.
Employee Management
The platform supports streamlined employee management with tools for communication, task assignment, and shift reminders.

Possible disadvantages

Cost
While powerful, When I Work can be relatively expensive, especially for smaller businesses with tight budgets.
Limited Customization
Some users have reported that the software offers limited customization options for specific business needs and scheduling intricacies.
Learning Curve
Although generally user-friendly, some features may have a learning curve for new users, particularly those who are not tech-savvy.
Customer Support
While adequate, some users have experienced delays or difficulties in getting timely support from the customer service team.
Feature Limitations in Basic Plan
The basic plan may not include all the advanced features, requiring an upgrade to access the full range of functionalities.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

When I Work

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

When I Work (wheniwork.com) is generally considered a good scheduling and workforce management tool.

Why this product is good

When I Work is praised for its user-friendly interface, ease of scheduling, and communication features that streamline shift management. It offers time tracking, team messaging, and integration capabilities to assist in simplifying workforce operations.

Recommended for

When I Work is recommended for small to medium-sized businesses looking for an efficient and intuitive platform to manage employee schedules, track time, and facilitate communication between team members. It is particularly useful for industries such as retail, healthcare, hospitality, and restaurant services where shift work is common.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

When I Work 2 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

When I Work

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing LiveAgent and When I Work.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and When I Work. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

When I Work no reviews yet

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

The 9 Best Paid and Free WhenIWork Alternatives
everhour.com · Jun 2023

Whether you’ve grown tired of When I Work or are looking to change things up and see if there’s an app that’s better out there – then this article is for you. In just a moment, we will walk you through nine different...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions

When I Work 6 mentions

Tracking LiveAgent since Mar 2021.

Employee calendars that all super admins have access to
How are the users accessing these calendars if you don't create accounts for them? What you probably want is a work scheduling service like when I work: https://wheniwork.com. Source: over 3 years ago
Volunteer schedule with varying hours
You could try something like this: https://wheniwork.com. Source: about 4 years ago
Labour as a percentage of sales.
I record all of our takings through a spreadsheet and from this I add our takings into wheniwork.com and get my labour as a percentage of sales. Source: about 5 years ago

Alternatives to LiveAgent and When I Work

When comparing LiveAgent and When I Work, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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Deputy
Deputy is a software for employee scheduling, time and attendance and communication management.

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Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

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Sling
Sling is a free shift scheduling and communication software. It is built around four main features - shifts, messages, newsfeed and tasks, making it possible for managers to organize all aspects of their work on a single platform.

Compare Sling to LiveAgent or When I Work:

Sling vs LiveAgent Sling vs When I Work
Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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ResourceGuru
Resource management software that helps teams schedule with clarity, plan with flexibility, and deliver projects with confidence.

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