What are some alternatives?
When comparing Freshdesk and LiveAgent, you can also consider the following products
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
Zoho Desk - Industry's first context-aware Helpdesk Software
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Front App - multi-channel inbox service for collaborative teams
HappyFox - Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial