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Freshdesk VS LiveAgent

Compare Freshdesk VS LiveAgent and see what are their differences


Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.
Freshdesk Landing Page
Freshdesk Landing Page
LiveAgent Landing Page
LiveAgent Landing Page

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 179+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, Huawei and Oxford University. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 14-day trial now, no contracts or credit card required.

Freshdesk details

Categories
Customer Support Help Desk Ticketing System Customer Service Online Ticketing Help Desk And Ticketing
Website freshdesk.com  
Pricing URL Official Freshdesk Pricing  
Details $-
Platforms
-
Release Date-

LiveAgent details

Categories
Help Desk Customer Support Customer Service Live Chat Help Desk And Ticketing
Website liveagent.com  
Pricing URL Official LiveAgent Pricing  
Details $paid Free Trial $15.0 / Monthly (Ticket)
Platforms
Browser Android iOS
Release Date-

Freshdesk Pricing
Freshdesk Pricing Screenshot

LiveAgent Pricing
LiveAgent Pricing Screenshot

Freshdesk videos

Freshdesk Mint Demo: Understanding the basics of the helpdesk

More videos:

  • - Freshdesk Mint Overview
  • - Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • - LiveAgent Review on AppSumo
  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]

Category Popularity beta

0-100% (relative to Freshdesk and LiveAgent)
57
57%
43%
43
61
61%
39%
39
60
60%
40%
40
54
54%
46%
46

Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and LiveAgent

Freshdesk Reviews

Best helpdesk software of 2020: for ticketing and support
Best helpdesk software - at a glance(Image credit: Image Credit: Zendesk)1. Zendesk SupportIntegrates with other Zendesk softwareFree trial offerOffers predefined ticket responsesGets expensive, especially at higher tiers(Image credit: Freshdesk)2. FreshdeskIntegrates multiple channelsTeam huddle for complicated casesFree tier3. Zoho DeskDesk FreeDesk Standard$12/mthDesk...
7 Salesforce Alternatives You Need To Check Out Now
A widely popular and quite an extensive platform, Freshdesk houses many products under its umbrella. One of them being a CRM which goes by the name of FreshSales.
Source: sprout24.com
50 Best Project Management Tools for 2019
Pricing: Freshdesk offers four price points for various business sizes. You can sign up for Freshdesk free trial.
Freshdesk vs Zendesk – An Expert Review for You
Freshdesk is a great platform for growing companies. Startups that are beginning with very small teams are opting for Freshdesk because of the free package they are offering for the first three years.
Source: sprout24.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next on our list is FreshDesk. FreshDesk is a great option if you’re primarily concerned with customer-facing needs. This app is easy to use and integrates with a host of other apps. Perhaps the best feature FreshDesk provides is gamification. Within FreshDesk your agents can see things like leaderboards, offering a fun incentive to compete with their fellow agents.
Source: www.ltvplus.com

LiveAgent Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk with focus on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools including ticket management, reporting, and gamification. In fact, LiveChat features are scalable to meet the needs of business of any size. The app...
8 Zendesk Alternatives to Rock Your Customer Service
LiveAgent is live chat and help desk software used by companies including BMW and Yamaha. It’s got tons of features, including a knowledge base and a customer portal/forum. Its feedback and suggestions form integrates with the forum so you can easily turn a one-way request into a two-way discussion.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
LiveAgent is focused on real-time support, with a live chat widget for your site and SLAs to ensure you provide on-time support to your best customers. But it also can help your team from burning out, by letting each support team member set their own schedule and keep new tickets from coming into their queue while out of office. With each interaction in one place, it'll be...
Source: zapier.com

What are some alternatives?

When comparing Freshdesk and LiveAgent, you can also consider the following products

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Zoho Desk - Industry's first context-aware Helpdesk Software

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Front App - multi-channel inbox service for collaborative teams

HappyFox - Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

User comments

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