Software Alternatives, Accelerators & Startups

Deputy VS LiveAgent

Compare Deputy VS LiveAgent and see what are their differences

Deputy logo Deputy

Deputy is a software for employee scheduling, time and attendance and communication management.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Deputy Landing page
    Landing page //
    2023-05-09
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Deputy

Website
deputy.com
$ Details
-
Platforms
-
Release Date
2008 January
Startup details
Country
Australia
Founder(s)
Ashik Ahmed
Employees
250 - 499

Deputy features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Deputy videos

Deputy Season 1 Episode 1 Review (Not good)

More videos:

  • Review - Dynamic Discs Deputy Review
  • Review - Crime Centric: Deputy Series Premiere Review

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Deputy and LiveAgent)
Employee Scheduling
100 100%
0% 0
Customer Support
0 0%
100% 100
Time Tracking
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Deputy and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Deputy and LiveAgent. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Deputy and LiveAgent

Deputy Reviews

The 9 Best Paid and Free WhenIWork Alternatives
Using Deputy, you can take advantage of their AI-driven scheduling tool that allows you to craft the perfect set of schedules within your business. Using Deputy’s scheduling AI functionality, you can reduce unnecessary wage costs by creating accurate labor demand forecasts for the future.
Source: everhour.com
21 Time Tracking Tools To Manage Your Workday
Deputy allows you to handle schedules, timesheets and communication all in one platform. It helps you and your team to stay organized and more engaged. You can post important documents, company policies, training videos or whatever you want on the news feed, and share that with the rest of your team. You can even introduce and onboard new team members – very helpful during...
Source: hive.com
20 Employee Monitoring Software [2022 Updated List]
Deputy – This tool is an integrated task, time, and schedule management app that helps managers streamline workflows.
Source: traqq.com
These Employee Management Software Are Foremost Choice For Work-Supervision
Very much simple to use and throws away the system of regular paperwork, Deputy can schedule the whole staff in a matter of a few minutes, helps in simplifying the timesheets and ultimately connects with the whole team. Any kind of business, be it hospitality, retail, healthcare or customer services, this is the best employee monitoring software for businesses. How?

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Deputy seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Deputy mentions (2)

  • Non profit Healthcare clinic looking for self hosted or cheap cloud alternative employee shift scheduling app?
    A quick search yielded https://wheniwork.com/l/employee-scheduling and https://deputy.com. Not self hosted but seem like they would fit your needs. The latter might cost but I guess you can reach out to them for non-profit discounts perhaps. Source: over 1 year ago
  • How to speak to employee who always leaves work for almost 2 hours at a time?
    Use deputy.com and switch to all breaks are unpaid. Clock off for any break longer than short toilet break. Source: over 2 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Deputy and LiveAgent, you can also consider the following products

When I Work - When I Work is an employee scheduling and communication app using the web, mobile apps, text messaging, social media, and email.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ResourceGuru - The fast, simple way to schedule people, equipment, and other resources online.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Float - The leading resource management software for agencies, studios, and firms. With a simple, drag and drop interface and powerful editing tools, Float saves you time and keeps projects on track.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.