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LiveAgent VS 1Flow

Compare LiveAgent VS 1Flow and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
1Flow

The leading in-app survey platform for mobile apps and websites to collect in-the-moment user feedback. Measure NPS, CSAT, CES, and PMF scores and gather feature-specific user feedback to improve your product.

Rating
0 reviews
Pricing
Freemium Free trial $200 / Monthly
Alternatives Is it good?
you.bot
One API for 80+ AI models — LLM, image, video & music — priced up to 80% below the official APIs. Pay only for successful calls; failed runs refunded; credits never expire. sponsored

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 110

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
1Flow
Website liveagent.com 1flow.ai
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Freemium Free trial $200 / Monthly Official pricing
Platforms
Browser Android iOS
iOS Android React Native Web Webflow Flutter +3
Company Startup from Slovakia · 2004 2022
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
In-App Surveys Surveys Customer Feedback Forms And Surveys AI +2

About LiveAgent and 1Flow

In their own words, as submitted to SaaSHub.

LiveAgent
1Flow

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Backed by Y Combinator, 1Flow is the #1 in-product survey and messaging platform for product and user research teams at digital product companies. With robust user segmentation, you can target any user based on events and user attributes to engage them in-app and ask specific questions to collect...

Read more about 1Flow

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
1Flow 20 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • User Segmentation
  • User 360 Profile
  • Retargeting
  • Mobile SDKs
  • JavaScript SDK
  • Templates
    100
  • Amplitude Integration
  • Mixpanel Integration
  • Segment Integration
  • Design Customization
  • Download CSV
  • Skip Logic
  • Open URL / Deep Links
  • Free Trial
  • SOC 2 Type 2 Compliance
  • GDPR Compliance
  • AI Survey Creation
  • AI Feedback Analysis
  • 24/7 Customer Support
  • Dedicated Account Manager

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
1Flow

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of 1Flow yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
1Flow 1 video + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

1Flow Demo: Best In-App Survey Platform for Mobile & Web Apps

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
1Flow
100% 100%
Customer Support
0% 0%
0% 0%
Surveys
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Customer Feedback
100% 100%

Questions & Answers

As answered by people managing LiveAgent and 1Flow.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

1Flow's answer:

1Flow offers a robust user segmentation engine using a combination of user's events and attributes, and allow you to create AND/OR logic and logic groups to target precisely the right users you want to research - without needing development resources or code changes at all!

1Flow also has the absolute best modern, clean design that is fully customizable (from fonts to text color, background color and brand color) to compliment your branding and appear native to your brand. The built-in transition animations are delightful to your users and unmatched in any other similar products out there.

1Flow AI (which is powered by ChatGPT and GPT-4 technology) allows anyone to create a customized user survey specific to your business needs and matches your tone of voice instantly. 1Flow also offers a rich collection of goal-based templates to help you craft the perfect user research studies that uncover actionable user insights and unlock growth.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

1Flow's answer:

1Flow has built the best in-app survey software in 2023 and beyond. They offer a 14-day unlimited use free trial so you can start a free trial by signing up and take a look yourself. It's the best tool in its class with the most affordable pricing available for its rich feature sets. If you have any questions you can contact 1Flow's support anytime and the founder of 1Flow is super responsive and will personally ensure you're successful in your search.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

1Flow's answer:

1Flow is best suited for consumer mobile apps, web-based SaaS products, e-commerce brands, and marketing websites. Product managers, user researchers, UX designers and customer success managers all love using 1Flow.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

1Flow's answer:

1Flow is founded by Stanford Product Design student and serial entrepreneur.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

1Flow's answer:

  • AWS
  • MongoDB
  • Swift
  • Kotlin
  • OpenAI APIs
  • Angular JS
  • SonarLint
  • SwiftLint

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

1Flow's answer:

  • Citizen
  • Chatbooks
  • Accenture
  • Tabby.ai
  • Wagetap
  • Y Combinator
  • Stanford University

User comments

Share your experience with using LiveAgent and 1Flow. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
1Flow no reviews yet

View more

We have no reviews of 1Flow yet. Be the first one to post

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