Software Alternatives & Reviews

Zendesk VS 1Flow

Compare Zendesk VS 1Flow and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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1Flow logo 1Flow

The leading in-app survey platform for mobile apps and websites to collect in-the-moment user feedback. Measure NPS, CSAT, CES, and PMF scores and gather feature-specific user feedback to improve your product.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • 1Flow Landing page
    Landing page //
    2023-10-10

Backed by Y Combinator, 1Flow is the #1 in-product survey and messaging platform for product and user research teams at digital product companies. With robust user segmentation, you can target any user based on events and user attributes to engage them in-app and ask specific questions to collect feedback. Understand why users churn / don't convert, and where your product might be missing the mark, so you can build better products faster and grow your user base.

1Flow seamlessly integrates with Mixpanel, Amplitude, Segment and data warehouses, allowing you to send user data as analytics events and attributes, as well as target users based on dynamic cohorts.

Once installed into your app, 1Flow works with over-the-air cloud dashboard control with no need to update your app or make code changes. This gives you the ultimate power of launching the perfect user flow exactly when and where you want it, without taking up dev resources.

1Flow offers enterprise-level data security by being SOC 2 Type 2 complaint and GDPR compliant, while offering startup-friendly pricing and 14-day unlimited use free trial for anyone. Visit 1Flow AI website to learn more and get started for free today.

1Flow

Website
1flow.ai
$ Details
freemium $200.0 / Monthly
Platforms
iOS Android React Native Web Webflow Flutter
Release Date
2022 January

Zendesk features and specs

No features have been listed yet.

1Flow features and specs

  • User Segmentation: Yes
  • User 360 Profile: Yes
  • Retargeting: Yes
  • Mobile SDKs: Yes
  • JavaScript SDK: Yes
  • Templates: 100
  • Amplitude Integration: Yes
  • Mixpanel Integration: Yes
  • Segment Integration: Yes
  • Design Customization: Yes
  • Download CSV: Yes
  • Skip Logic: Yes
  • Open URL / Deep Links: Yes
  • Free Trial: Yes
  • SOC 2 Type 2 Compliance: Yes
  • GDPR Compliance: Yes
  • AI Survey Creation: Yes
  • AI Feedback Analysis: Yes
  • 24/7 Customer Support: Yes
  • Dedicated Account Manager: Yes

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

1Flow videos

1Flow Demo: Best In-App Survey Platform for Mobile & Web Apps

Category Popularity

0-100% (relative to Zendesk and 1Flow)
Customer Support
100 100%
0% 0
Surveys
0 0%
100% 100
Help Desk
100 100%
0% 0
Customer Feedback
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and 1Flow.

Who are some of the biggest customers of your product?

1Flow's answer:

  • Citizen
  • Chatbooks
  • Accenture
  • Tabby.ai
  • Wagetap
  • Y Combinator
  • Stanford University

What makes your product unique?

1Flow's answer:

1Flow offers a robust user segmentation engine using a combination of user's events and attributes, and allow you to create AND/OR logic and logic groups to target precisely the right users you want to research - without needing development resources or code changes at all!

1Flow also has the absolute best modern, clean design that is fully customizable (from fonts to text color, background color and brand color) to compliment your branding and appear native to your brand. The built-in transition animations are delightful to your users and unmatched in any other similar products out there.

1Flow AI (which is powered by ChatGPT and GPT-4 technology) allows anyone to create a customized user survey specific to your business needs and matches your tone of voice instantly. 1Flow also offers a rich collection of goal-based templates to help you craft the perfect user research studies that uncover actionable user insights and unlock growth.

Why should a person choose your product over its competitors?

1Flow's answer:

1Flow has built the best in-app survey software in 2023 and beyond. They offer a 14-day unlimited use free trial so you can start a free trial by signing up and take a look yourself. It's the best tool in its class with the most affordable pricing available for its rich feature sets. If you have any questions you can contact 1Flow's support anytime and the founder of 1Flow is super responsive and will personally ensure you're successful in your search.

How would you describe your primary audience?

1Flow's answer:

1Flow is best suited for consumer mobile apps, web-based SaaS products, e-commerce brands, and marketing websites. Product managers, user researchers, UX designers and customer success managers all love using 1Flow.

What's the story behind your product?

1Flow's answer:

1Flow is founded by Stanford Product Design student and serial entrepreneur.

Which are the primary technologies used for building your product?

1Flow's answer:

  • AWS
  • MongoDB
  • Swift
  • Kotlin
  • OpenAI APIs
  • Angular JS
  • SonarLint
  • SwiftLint

User comments

Share your experience with using Zendesk and 1Flow. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and 1Flow

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

1Flow Reviews

We have no reviews of 1Flow yet.
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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

1Flow mentions (0)

We have not tracked any mentions of 1Flow yet. Tracking of 1Flow recommendations started around Feb 2022.

What are some alternatives?

When comparing Zendesk and 1Flow, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Refiner - Customer Feedback Surveys For SaaS

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SatisMeter - Identify unhappy customers in your web and mobile apps, or via email, solve their issues, reduce churn and grow your business.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Survicate - Collect feedback on your website and find out more about your visitors.